Melissa Flores
Martinez
Overview
15
15
years of professional experience
Work History
Security Specialist
Richmond County Marshal's Office
08.2024 - Current
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Monitor CCTV cameras for security breaches. and respond appropriately.
- Create access badges for Municipal and Judicial Center employees.
- Skilled at 10-code language via 2-way radio.
- Work effectively in fast-paced environments.
- Screen incoming employees, personal belongings for security concerns (via after-hours).
- Fill-in for Administrative Assistant position as needed.
- Answer incoming calls, determine the best course of action and route accordingly.
- Create cases in CityWorks.
- Investigate eviction cases and respond properly to inquiries.
- Advanced knowledge of Microsoft programs.
- Excellent communication skills, both verbal and written.
Lead Maintenance Dispatcher
Global Resort Homes
05.2022 - 05.2024
- Fostered a positive workplace culture,encouraged open communication and collaboration among maintenance team members.
- Coordinated with external contractors as necessary, overseeing their work quality while adhering to budgetary guidelines set forth by the organization.
- Boosted overall productivity by identifying recurring issues and recommending proactive maintenance solutions to management.
- Improved workflow efficiency by effectively prioritizing and assigning maintenance tasks to appropriate personnel.
- Enhanced communication between departments through consistent updates on maintenance progress and anticipated completion times.
- Reduced equipment downtime by closely monitoring work orders and ensuring timely completion of assigned tasks.
- Evaluated vendor proposals for equipment upgrades or replacements, presenting recommendations to upper management based on cost-benefit analyses.
- Developed strong relationships with vendor, negotiating favorable contract terms for parts and services procurement.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
Store Manager/Penske Leasing Agent
Storage Asset Management
01.2020 - 12.2021
- Leased storage units via Sitelink leasing program
- Enhanced the company’s reputation by building long-lasting relationships with customers
- Managed cash, balance expenses, pursue past due accounts, and process daily deposits accurately
- Worked alongside corporate team to maximize sales objectives
- Expanded and generate sales leads by implementing marketing strategies based on seasonal trends and competitor information
- Ensured property is kept to high cleanliness standards by cleaning storage units, sweeping, mopping, and performing maintenance duties
- Monitored auction level accounts and make sure each step of auction is processed in compliance with Georgia state laws
- Continuously monitored RentalNet in Penske for incoming and outgoing reservations
- Met and surpassed Penske revenue goals for 2020 with targeted promotional and motivational efforts
- Worked alongside Penske team members to ensure sales objectives are exceeded successfully
- Sanitized Penske trucks to ensure they are safe for customers through the pandemic
Control Room Clerk
Holiday Inn Club Vacations at Orange Lake
04.2019 - 12.2019
- Worked closely with timeshare allotment team to schedule tours
- Answered calls, routed them appropriately
- In charge of timekeeping for local marketing team (via Kronos)
- Assisted Local Marketing representatives in manifesting tours
- Created transportation reservations with affiliated third-party partners
- Confirmed tour and transportation appointments
- Produced and distributed reports for local marketing team
- Processed pre-assigned representative requests for sales team
- Resolved guest issues appropriately
- Provided data validation via hourly reports
- Adhered to all departmental and company policies and procedures
- Ensured that both internal and external customers were provided the utmost level of customer service at all times
Maintenance Dispatcher/Damage Specialist & Accounts Payable/Front Desk
Global Resort Homes
10.2014 - 07.2017
- Successfully juggled multiple roles
- Made sure maintenance and housekeeping items were tended to promptly for 350+ vacation home properties in Disney area
- Worked in an extremely accelerated environment while balancing emails, calls, and face to face communications from coworkers and guests regarding maintenance or housekeeping related needs
- Researched work order history in RNS to make sure there were no duplicates of the work being ordered
- Created work order in RNS and created email in Gmail
- Viewed GPS tracking program (Fleetistics) to determine where the closest maintenance technician was so that I could schedule each appointment
- Dispatched call to the closest technician by sending email to him/her, and text and/or call the technician to relay communications
- Label each email to technician in order of priority (1, 2, 3, 4 with 1 being the most important)
- Work with Orlando & Tampa area vendors for warranty items, A/C issues, plumbing, and roof issues to schedule repairs
- Communicate with vacation homeowners if repair was quoted to me over $200.00 so that I could gain approval while ensuring homeowner was aware of situation
- Spearheaded Damage Specialist and Accounts Payable position
- Bill guests for guest damage (included linens and other items within home)
- Charge guest credit cards and issue refunds as needed
- In charge of handling dispute activities from credit card companies
- Compiled all linen invoices on a weekly basis from the housekeeping companies
- Enter into RNS, balance out in RNS and on my linen spreadsheets in an effort to record all billable data so that I could see trends easily week-to-week, month-to-month, and annually
- Assist the accounting department with accounts payable
- Pay Duke Energy, Toho Water, cable, and any other miscellaneous bills that come in
- Worked at Front Desk to welcome guests in a friendly manner
- Checked guest’s government issued identification and credit card data to ensure it aligned with what was entered into RNS
- Assigned guests their keyless entry codes and provided directions to property
Administrative Assistant, Rental Coordinator
Leary Management Group
02.2010 - 10.2014
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Processed work orders and dispatched technicians to each job.
- Used company accounting guidelines to code and bill out receipts and work orders.
- Greeted incoming guests and directed them to appropriate department.
- Trained new employees in rentals and sales departments.
- Showed clients homes for rent and sale, with great success turning leads into reservations or home sales.
- Learned to do CAD drawings via SmartDraw.
- Created marketing material of home rentals, sales, and for storage facility.
Education
Bachelor of Science - Psychology
Upper Iowa University
01.2009
Associate of Business Management -
Western International University/Axia College
01.2006
Skills
- Professionalism
- CCTV Monitoring
- Customer Service
- Data Entry
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Strong Problem Solver
- Scheduling
- Scheduling and calendar management
- Deadline-oriented
Timeline
Security Specialist
Richmond County Marshal's Office
08.2024 - Current
Lead Maintenance Dispatcher
Global Resort Homes
05.2022 - 05.2024
Store Manager/Penske Leasing Agent
Storage Asset Management
01.2020 - 12.2021
Control Room Clerk
Holiday Inn Club Vacations at Orange Lake
04.2019 - 12.2019
Maintenance Dispatcher/Damage Specialist & Accounts Payable/Front Desk
Global Resort Homes
10.2014 - 07.2017
Administrative Assistant, Rental Coordinator
Leary Management Group
02.2010 - 10.2014
Bachelor of Science - Psychology
Upper Iowa University
Associate of Business Management -
Western International University/Axia College
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