Melissa Frost
Midville
Summary
Detail-oriented Senior Executive Administrative Assistant with expertise in calendar management, confidential correspondence, and event planning. Proven track record of streamlining administrative workflows and enhancing communication across departments.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Senior Executive Administrative Assistant
Southern Nuclear
Waynesboro
11.2011 - 07.2024
- Coordinated executive schedules and prioritized appointments for senior leadership.
- Managed confidential correspondence and maintained secure document filing systems.
- Organized company-wide meetings and prepared agendas and materials for presentations.
- Facilitated communication between departments to enhance collaboration on projects.
- Assisted in budget tracking and expense reporting for administrative functions.
- Implemented office procedures to streamline administrative workflows effectively.
- Supported project management by tracking deadlines and deliverables across teams.
- Trained and mentored junior administrative staff on best practices and tools.
- Tracked expenses related to departmental budgeting initiatives.
- Developed organizational systems to ensure efficient workflow of office operations.
- Submitted invoices for payment processing according to company policy.
- Conducted orientation sessions for new hires.
- Performed data entry tasks into various computer programs accurately.
- Scheduled interviews for prospective employees with hiring managers.
- Drafted letters, reports, presentations and other documents on behalf of the senior executive team.
- Resolved conflicts between departments regarding deadlines or project timelines.
- Organized corporate events including scheduling speakers, coordinating catering needs, ordering supplies.
- Compiled weekly activity reports summarizing progress on key goals or objectives.
- Assisted in developing strategies for increasing efficiency within the organization.
- Coordinated with vendors to purchase office supplies and equipment as needed.
- Answered phone calls from customers and provided prompt resolution to inquiries or requests.
- Managed calendar and travel arrangements for senior executive team members.
- Prepared agendas and organized materials for meetings, conferences and other events.
- Collaborated with internal teams to develop promotional materials or advertising campaigns.
- Maintained a database of customer contacts, accounts information and relevant records.
- Greeted visitors at the front desk and directed them appropriately.
- Provided administrative support to the senior executive team by completing research projects or special assignments in a timely manner.
- Prepared monthly status updates outlining performance metrics across all departments.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Coordinated meeting and work schedules for staff teams and executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed and tracked expenses to meet company budget requirements.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Followed proper accounting and bookkeeping procedures to support audits.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Leveraged word processing software to create proposals, letters and memos.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Handled confidential information with discretion and integrity.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Delivered optimal administrative, customer service and case management support.
- Coordinated multiple schedules using online calendaring system.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Prepared invoices and drafted memos for executives.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Executed special objectives and projects in response to executive team and board member requests.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Researched and prepared information for presentations to high-level executives.
Education
N/A - Psychology
Georgia Southern University
Statesboro, GA 09.1992 - 08.1994
Skills
- Calendar management
- Document preparation
- Budget tracking
- Meeting coordination
- Confidential correspondence
- Office administration
- Event planning
- Data analysis
- Team collaboration
- Effective communication
- Expert calendar management
- Professional meeting coordination
- Strong organizational skills
- High-level multitasking
- Microsoft office mastery
- Office administration expertise
- Confidentiality and discretion
- Detail-oriented
- Travel arrangements
- Software knowledge
- Database management
- Articulate and well-spoken
- Executive support
- Self-starter
- Phone etiquette
- Appointment setting
- Business correspondence
- Filing and data archiving
- Payroll
- Document handling
- Process improvements
- Professional and mature
- Presentation development
- Invoice processing
- Logistics and schedule management
- Proper phone etiquette
- Mail handling
- Proofreading
- Administrative support specialist
- Schedule & calendar planning
- Administrative support
- Email management
- Schedule management
- Bookkeeping
Timeline
Senior Executive Administrative Assistant
Southern Nuclear
11.2011 - 07.2024
N/A - Psychology
Georgia Southern University
09.1992 - 08.1994