Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Melissa Hall

Gray

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification

Work History

Pharmacy Technician

Walgreens Boots Alliance
Gray
06.2024 - Current
  • Certified Imumunizer
  • Assist pharmacy with adminstering Vaccines
  • Scheduling patients appointments
  • Creating and engaging comunity in health clinics
  • Educated patients on proper medication usage and potential side effects.

Beauty and Wellness Consultant

Walgreens
Gray
12.2015 - Current
  • Provided personalized wellness consultations to customers at retail locations.
  • Developed and implemented health and wellness programs for diverse populations.
  • Educated staff on health products and services available in-store.
  • Collaborated with pharmacy teams to ensure holistic care for clients.
  • Assessed customer needs using health assessment tools and questionnaires.
  • Maintained up-to-date knowledge of industry trends and health resources.
  • Researched new trends in wellness programs to stay abreast of the latest developments in the field.
  • Responded promptly and professionally to customer inquiries via email or telephone.
  • Actively participated in professional development opportunities such as conferences and webinars.
  • Performed administrative tasks such as scheduling appointments, processing payments, ordering supplies .
  • Achieved or exceeded financial and personal training goals consistently.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.

Education

Central Georgia Technical College
Macon, Ga

Skills

  • Customer relationship management
  • Effective communication
  • Problem solving
  • Team collaboration
  • Time management
  • Professional development
  • Answering customer questions
  • FDA and HIPAA compliance
  • Pharmacy law compliance
  • Pharmacy ethics
  • HIPAA
  • Advanced math skills
  • Quality assurance and control
  • Processing payments
  • Point of sale systems proficiency
  • Healthcare regulations
  • Resolving customer issues
  • Troubleshooting malfunctioning equipment
  • Confidentiality and HIPAA
  • OTC recommendations
  • Problem-solving skills
  • Prescription processing
  • Vaccine administration
  • Health assessments

Certification

  • Licensed Pharmacy Technician, Georgia Board of Pharmacy, June 2024
  • Certified Immunizer, Apha October 2024
  • CPR certified, American Red Cross, July 2024

Accomplishments

  • Awarded Champion of Champions,Outstanding customer Care Award, Walgreens Boots Alliance, June 2023.
  • Top enrollment award for credit cards for my store for fiscal year 2022, 2023, 2024, and 2025.

Timeline

Pharmacy Technician

Walgreens Boots Alliance
06.2024 - Current

Beauty and Wellness Consultant

Walgreens
12.2015 - Current

Central Georgia Technical College

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Melissa Hall