Melissa Hartley
Rincon,GA
Summary
Accomplished Branch Manager with a proven track record at PeopleReady, adept in branch operations management and fostering customer relationships. Excelled in enhancing service quality, driving revenue growth, and implementing cost-saving measures. Skilled in talent acquisition and team supervision, consistently exceeding performance targets. Achieved a significant increase in customer satisfaction and employee retention through strategic leadership and operational efficiency.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
15
15
years of professional experience
Work History
Branch Manager
PeopleReady
07.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Staffing Specialist
PeopleReady
08.2018 - 07.2019
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Recruited and trained over [Number] individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Developed and facilitated new-hire orientations.
- Reduced time-to-fill ratios by effectively prioritizing open positions based on client needs, resources available, and market conditions.
Branch Manager
Advantage Resourcing
04.2015 - 07.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Calendar Clerk
Sherwin Robin & Associates
01.2010 - 06.2018
- Fostered strong relationships with colleagues throughout the legal community to facilitate seamless coordination of daily tasks.
- Enhanced court efficiency by managing and organizing daily calendar schedules.
- Prepared and distributed court notices, facilitating clear communication between the court and involved individuals.
- Processed requests for documents or information from attorneys and the public in a timely manner, expediting legal procedures.
- Ensured proper storage of confidential files, upholding privacy standards within the court system.
- Monitored case progress by tracking deadlines and adjusting calendar schedules accordingly, preventing unnecessary delays in proceedings.
- Resolved scheduling conflicts through effective negotiation with opposing counsel or parties involved in cases on the docket.
Education
High School Diploma -
Burke County Comprehensive High School
Waynesboro, GA05-1988
Skills
- Branch operations management
- Onboarding processes
- Maintaining confidentiality
- Customer service
- Interviewing
- Deadline oriented
- Customer relationships
- Data entry proficiency
- Excellent time management skills
- Onboarding
- Document preparation
- Attention to detail
- Candidate sourcing
- File maintenance
- Excellent work ethic
- Calendar management
- Talent acquisition
- Team supervision
- Background checks
- Scheduling expertise
- Critical thinking
Timeline
Branch Manager
PeopleReady
07.2019 - Current
Staffing Specialist
PeopleReady
08.2018 - 07.2019
Branch Manager
Advantage Resourcing
04.2015 - 07.2018
Calendar Clerk
Sherwin Robin & Associates
01.2010 - 06.2018
High School Diploma -
Burke County Comprehensive High School
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