Melissa Holliday
Jonesboro
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
1990
1990
years of post-secondary education
Work History
Pharmacy Technician/ Shift Supervisor
CVS Pharmacy/CVS Specialty Pharmacy
Charlotte
05.2024 - 07.2025
- Assisted pharmacists in filling prescriptions and managing inventory.
- Maintained accurate medication records and patient profiles.
- Provided excellent customer service and addressed patient inquiries.
- Received payment from customers and processed credit card transactions when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Maintained accurate records of daily transactions and deposits.
- Monitored security and enforced loss prevention strategies during shift.
- Trained new employees on company policies and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintained cleanliness and organization of the work area to uphold company standards.
Inventory Specialist/Department Manager
Walmart
Charlotte
04.2008 - 12.2023
- Managed inventory levels to ensure product availability for customers.
- Conducted regular audits to maintain accurate stock records and prevent discrepancies.
- Collaborated with team members to streamline inventory processes and improve efficiency.
- Utilized inventory management systems to track incoming and outgoing merchandise.
- Participated in physical inventory counts to keep information accurate and current.
- Utilized barcode scanners to quickly update inventories in the system.
- Ensured proper storage conditions for all items in the warehouse.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Trained new employees on inventory management practices and procedures.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
Education
Licensed Health And Life Agent - Health And Life Insurance Coursework
A.D. Banker & Company, LLC
10.2025 - 11.2025
Certified Nursing Assistant - Geriatric Nursing
Orangeburg Technical College
Orangeburg, SC 01.1992 - 07.1992
Orangeburg Wilkinson High School
Orangeburg, SCSkills
- Patient care
- Medication management
- Customer service
- Inventory control
- Effective communication
- FDA and HIPAA compliance
- Pharmacy software proficiency
- Cash handling
- Sales reporting
- Drawer preparation
- Cash handling oversight
- Cash drawer reconciliation
- Computer proficiency
- POS terminal operation
- Decision-making
- Multitasking
- Reliability
Timeline
Licensed Health And Life Agent - Health And Life Insurance Coursework
A.D. Banker & Company, LLC
10.2025 - 11.2025
Pharmacy Technician/ Shift Supervisor
CVS Pharmacy/CVS Specialty Pharmacy
05.2024 - 07.2025
Inventory Specialist/Department Manager
Walmart
04.2008 - 12.2023
Certified Nursing Assistant - Geriatric Nursing
Orangeburg Technical College
01.1992 - 07.1992
Orangeburg Wilkinson High School