Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Timeline
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Melissa Jackson

Melissa Jackson

Riverdale

Summary

Loss Prevention Specialist with extensive experience in security and risk management, demonstrating a keen eye for detail and strong problem-solving abilities. Proficient in loss prevention strategies, regulatory compliance, and customer service, with a track record of effectively managing incidents and enhancing safety protocols. Committed to leveraging skills in communication and inventory management to safeguard assets and support business goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sales Associates

Crown Wireless (Cricket)
08.2023 - Current
  • Drove sales growth at Crown Wireless through personalized customer engagement, exceeding targets and contributing to store's revenue expansion
  • Optimized product knowledge to boost Cricket device and plan sales, consistently meeting and surpassing monthly quotas
  • Fostered team synergy, sharing best practices and supporting colleagues to enhance overall store performance and customer satisfaction
  • Maintained meticulous records of sales transactions and inventory, ensuring accuracy and streamlining store operations
  • Implemented creative promotional strategies, attracting new customers and retaining existing ones in a competitive wireless market
  • Devised and executed creative promotional strategies, attracting new customers and enhancing retention in a competitive wireless market

Asset Protection Associate

Walmart Supercenter
04.2019 - 02.2023
  • Kept accurate and detailed records of everything that happened during each shift.
  • Checked each person's right to enter restricted areas and denied access to anyone who wasn't supposed to be there.
  • Kept patrons and employees safe and protected them from criminals.
  • Managed risk and oversaw the arrest and detention of shoplifters both internally and externally.
  • Showed visitors around the building and answered accessibility questions.
  • Avoided crimes by reporting any unusual, unauthorized, or illegal activity on the premises right away.
  • Prepared property loss features reports for clients and underwriters, as well as recommendations for improvement and future needs.
  • Wrote crime, burglary, and theft reports for both internal and external crimes.
  • Contacted the authorities and had shoplifters apprehended.
  • Walked around the store departments looking for suspicious activity.
  • Kept an eye on alarm systems to see if there were any unauthorized entries into restricted areas.

Retail Wireless Consultant

Cricket Wireless Authorized Retailer
12.2020 - 12.2022
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays.
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
  • Provided wireless technical support and product coaching to customers.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Looked through the customer database to see what the current plan was and what service options were available.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Completed sales with a near-zero error rate using a POS system.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Was in charge of inventory management, which included keeping track of product stock, receiving orders, and restocking shelves.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Worked diligently to meet or exceed special goals, such as credit card applications, special donations, and specific product promotions, on a regular basis.

Manager

Church's Texas Chicken
05.2018 - 11.2019
  • Used software to analyze and interpret store trends to aid planning.
  • Oversaw a team of direct reports who were responsible for employees.
  • Was in charge of daily operations.
  • Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
  • Am responsible for hiring and supervising employees in all available positions.
  • Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits.
  • Was in charge of overseeing and optimizing the work of employees who were performing high-quality work.
  • Entered inventory sales into the weekly income report for the company.

Sales Associate

Its Fashion Metro
04.2016 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cashier Team Lead

KFC
04.2016 - 09.2018
  • Conducted inventory counts by adding each item in stock to the system and documenting the results.
  • Kept areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Taught customers about the brand in order to pique their interest in the company's mission and values.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Prepared beverages and filled food orders for customers.
  • Helped customers by answering their questions and completing their requests.
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Operated a cash register with accuracy for cash, check, and credit card transactions.
  • Kept an eye on security and dealt with incidents calmly.

Picker Packer

Target
11.2015 - 01.2016
  • Prepared orders for shipment by tagging boxes, inserting associated paperwork, and scanning barcodes to upload package data to the tracking system.
  • Scanned packages and boxes before heading to the loading dock to prepare for shipment.
  • Wrapped and boxed items quickly and correctly, maintaining uniformity to meet fulfillment targets.
  • Double-checked packing slips and other paperwork to ensure that items requested by clients were properly packaged.

Cashier

Dunkin'
01.2014 - 11.2015
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Educated customers about promotions to increase sales.
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
  • Trained team members to work as cashiers in accordance with company policies and procedures.
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
  • Helped customers by answering their questions and completing their requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
  • Efficiently and accurately processed a large number of transactions.
  • Was in charge of arranging and stocking merchandise.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Greeted them and gave them product information as customers entered.
  • Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Learned how to deal with checks and credit cards.
  • Greeted customers with a smile and offered prompt and dedicated assistance.
  • Aided loss prevention goals by taking proactive measures such as scanning shopping carts and keeping track of customer behavior.

Cashier

Captain D's
03.2012 - 06.2013
  • Am familiar with and proficient in the use of safe food handling techniques.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
  • Provide outstanding customer service to all customers who enter the store.
  • Add up all of the payments I've received throughout the day.
  • I'm making use of a register system.
  • Handled point-of-sale transactions such as checks, cash, debit and credit card purchases, and refunds.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
  • Provided a high-quality service in collaboration with the entire team.
  • Kept my cash drawers accurate and secure by putting large bills away and maintaining optimal levels of small bills and change.
  • Trained team members to work as cashiers in accordance with company policies and procedures.
  • Organized paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Taught new employees how to do their jobs on a daily basis.

Cashier

Chick-fil-A
01.2008 - 12.2010
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Provide outstanding customer service to all customers who enter the store.
  • Add up all of the payments I've received throughout the day.
  • I'm making use of a register system.
  • Compiled statistics and reported earnings during the work shift.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Provided a high-quality service in collaboration with the entire team.
  • Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly.
  • Clean and close the shop on a regular basis.
  • Double-checking and restocking the front and back of the store to ensure a steady supply of food and beverages.
  • Keep track of my cash accounts on a daily basis.

General Cleaner

CSM America
02.2007 - 09.2008
  • Implemented new cleaning processes and team strategies to reduce weekly manpower requirements.
  • Performed maintenance and minor repairs on equipment.
  • Hard floors were scuffed, top-coated, buffed, and varnished by me.
  • Specialized in using industrial cleaning products while adhering to stringent safety guidelines.
  • Used all manufacturer safeguards when operating equipment, which reduced injuries.
  • Hand-washed and sanitized dirty dishes as well as using the dishwasher.
  • Ordered and stocked cleaning supplies based on the current workload and upcoming jobs.
  • Worked in corporate office buildings with other cleaners to complete large jobs.
  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
  • Tabletops, chairs, and condiment containers were all wiped down.

Sales Associate

Sprint Wireless
03.2004 - 05.2007
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
  • Customers received merchandise recommendations based on their needs and preferences.
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
  • Assisted customers in enrolling in loyalty programs and submitting paperwork.
  • Prepared cash deposits with no discrepancies.
  • Coordinated product deliveries and processed orders through the system.
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor.
  • Won the store sales competition, which resulted in a positive outcome.
  • Suggested the best merchandise based on the needs and desires of the customer.

Education

High School - undefined

University Academy Charter School
Jersey City, NJ
01.2006

Skills

  • Loss prevention
  • Supervision
  • Process improvement
  • Residential management
  • Regulatory compliance
  • Communications
  • Team management
  • Problem resolution
  • Customer service
  • Project management
  • Inventory management
  • Cash handling
  • POS systems
  • Sales
  • Cleaning
  • Food safety

Certification

  • Project Management Professional (PMP) - Project Management Institute
  • Food Safety Certification - ServSafe

Languages

English

Accomplishments

  • Introduced new techniques to streamline screening and access processes for security teams
  • Resolved product issues through consumer testing
  • Collaborated with team in project development
  • Maintained perfect attendance

Affiliations

  • Project Management Institute
  • American Society of Safety Professionals

Timeline

Sales Associates

Crown Wireless (Cricket)
08.2023 - Current

Retail Wireless Consultant

Cricket Wireless Authorized Retailer
12.2020 - 12.2022

Asset Protection Associate

Walmart Supercenter
04.2019 - 02.2023

Manager

Church's Texas Chicken
05.2018 - 11.2019

Sales Associate

Its Fashion Metro
04.2016 - 10.2018

Cashier Team Lead

KFC
04.2016 - 09.2018

Picker Packer

Target
11.2015 - 01.2016

Cashier

Dunkin'
01.2014 - 11.2015

Cashier

Captain D's
03.2012 - 06.2013

Cashier

Chick-fil-A
01.2008 - 12.2010

General Cleaner

CSM America
02.2007 - 09.2008

Sales Associate

Sprint Wireless
03.2004 - 05.2007

High School - undefined

University Academy Charter School

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Melissa Jackson