Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Jacobson

Sharpsburg

Summary

Diligent Operations Manager with solid background in providing applied behavior analysis techniques. Demonstrated success in implementing standardized operating procedures and contributing to client progress through compassionate and consistent support. Proficient in data collection and analysis, showcasing strong communication and teamwork skills.

Overview

15
15
years of professional experience

Work History

Lead RBT/Assistant Operations Manager

BlueSprig Pediatrics
01.2022 - Current
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.

Director of Youth and Family Ministry

Christ Our Shepherd Lutheran Church
01.2010 - 01.2022
  • Managed yearly budgets, ensuring financial resources were allocated effectively and efficiently to support ministry activities
  • Planned and implemented fundraising initiatives, securing adequate funding for various events and programs
  • Recruited, trained, and supervised staff and volunteers, ensuring effective team performance and smooth operational execution
  • Scheduled and coordinated weekly roles and activities, optimizing resource allocation and ensuring seamless program operations
  • Collaborated with leadership to integrate ministry activities into the broader organizational strategy, ensuring alignment and coordination

Special Education Teacher

Coweta Charter Academy
10.2015 - 05.2018
  • Provided tailored instruction and academic support, ensuring progress toward personalized educational goals
  • Assessed student performance and adapted teaching methods to meet individual learning objectives
  • Facilitated regular communication with stakeholders to track progress and adjust strategies
  • Coordinated with staff to integrate special needs students into broader classroom activities and ensure successful inclusion
  • Monitored and documented progress to inform instructional adjustments
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.

Education

Special Education -

Northern Illinois University
DeKalb, IL
01.1998

Skills

  • Strong leadership and management skills
  • Ability to analyze and improve processes
  • Knowledge of budgeting and financial management
  • Proficient in project management
  • Operations Management
  • Team Leadership
  • Customer Service
  • Operations Oversight
  • Experience in training and developing staff members
  • Reinforcement Strategies

Timeline

Lead RBT/Assistant Operations Manager

BlueSprig Pediatrics
01.2022 - Current

Special Education Teacher

Coweta Charter Academy
10.2015 - 05.2018

Director of Youth and Family Ministry

Christ Our Shepherd Lutheran Church
01.2010 - 01.2022

Special Education -

Northern Illinois University

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Melissa Jacobson