Melissa Kizziah
Bogart
Summary
Customer service and sales professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Overview
2025
2025
years of professional experience
Work History
CARE II Supervisor
Wayfair
03.2023 - 02.2025
- Provided problem resolution for customers with friendly and professional knowledge using Wayfair professional standards
- Handled escalated customer service calls professionally, de-escalating difficult situations quickly and effectively
- Utilized problem-solving abilities to troubleshoot customer issues to find creative solutions
- Provided exceptional customer service to all customers, resolving inquiries and complaints in a timely manner
- Leveraged excellent listening skills to understand customer needs in order to provide tailored solutions
- Coordinated with other departments to resolve complex cases that require additional resources or expertise
- Use tools and resources to identify solutions to customer problems
- Monitored customer service metrics for performance optimization
Retail Banking Manager
Banking
- Established professional relationships with customers and clients through customer service excellence, knowledge of banking products, resolution management, and maintaining trust through confidentiality and follow through
- 9 years banking experience including originating mortgage loans, branch financial specialists and branch manager
- Monitored daily sales activity and provided feedback and coaching on ways to improve efficiency by upselling and cross-selling banking products while increasing profitability
- Conducted comprehensive training sessions for banking staff to ensure proper banking policies and procedures were followed
- Ensured compliance and federal banking regulations and industry standards were maintained
Realtor
Coldwell Banker UpChurch Realty
- Formerly a Licensed Realtor in the State of Georgia with a proven track record for being a motivated, self-starter in both Sales and Marketing
- Million Dollar Producer in Residential Sales
- Conducted Market Research
- Presented Offers to Sellers for Consideration
- Negotiated Sales Contracts
- Insured Due Diligence to maintain a smooth and timely closing
- Represented Sellers as a Listing Agent
Education
Bachelor of Science - Education
Liberty University
Online 05-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service excellence
- Goal Oriented
- Maximize Sales
- Time management
- Attention to detail
- Excellent communication
- Problem resolution
Timeline
CARE II Supervisor
Wayfair
03.2023 - 02.2025
Retail Banking Manager
Banking
Realtor
Coldwell Banker UpChurch Realty
Bachelor of Science - Education
Liberty University
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