Melissa Knebel
Atlanta
Summary
Results-driven sales professional with extensive experience in account management, business development, lead generation, and customer relationship management. Proven track record of building strong customer relationships, identifying business opportunities, and driving revenue growth across technology, healthcare, and retail environments. Skilled in consultative selling, prospecting, team leadership, customer service, transparency and communication.
Overview
17
17
years of professional experience
Work History
Account Executive
PDI Technologies
Atlanta, GA
02.2018 - 06.2026
- Manage and grow customer relationships while driving sales and revenue objectives with a focus on customer retention and building annual recurring revenue.
- Develop and execute strategic account plans to identify new business opportunities to present to senior leadership.
- Partner with customers to understand business challenges and goals and recommend appropriate solutions.
- Delivered comprehensive account presentations to C-level stakeholders, focusing on licensing reviews and strategic company updates.
- Collaborate with internal teams to ensure customer satisfaction and successful account management.
- Developed comprehensive understanding of diverse technology offerings to ensure alignment with client needs.
Lead Generation Specialist
Surgical Information Systems
Alpharetta, GA
07.2016 - 02.2018
- Generated and qualified leads through prospecting, cold calling, and outbound business development activities.
- Scheduled product demonstrations and meetings with prospective clients and decision-makers.
- Built relationships with key stakeholders within healthcare organizations.
- Produced weekly pipeline and activity reports for leadership.
- Collaborated with marketing teams to develop and execute lead-generation campaigns.
Department Manager, Retail Sales
Nordstrom
Farmington, CT & Atlanta, GA
06.2009 - 07.2016
- Managed daily retail sales operations and drove achievement of sales goals.
- Directed hiring, training, coaching, and development initiatives for sales associates across four distinct departments.
- Built strong customer relationships through exceptional service and communication.
- Developed skills to address customer complaints and align expectations with service standards.
- Analyzed sales trends and business performance to support operational decisions.
Education
Bachelor's Degree - Psychology
Syracuse University
Syracuse, NYSkills
- Account Management
- Business Development
- Consultative Selling
- Lead Generation
- Prospecting
- Customer Relationship Management
- Sales Strategy
- Pipeline Management
- Client Retention
- Team Leadership
- Training & Coaching
- Customer Service
- Presentation Skills
- Transparent communication
- Daily Executive level interactions
Timeline
Account Executive
PDI Technologies
02.2018 - 06.2026
Lead Generation Specialist
Surgical Information Systems
07.2016 - 02.2018
Department Manager, Retail Sales
Nordstrom
06.2009 - 07.2016
Bachelor's Degree - Psychology
Syracuse University