Melissa Maloch
Commerce
Summary
Results-oriented Field Technician with expertise in utility location, technical troubleshooting, and equipment operation. Strong track record in enhancing workflow efficiency and customer satisfaction while ensuring safety compliance. Experienced in managing projects and leading teams in fast-paced environments, skilled in preventive maintenance, inspections, and technical documentation. Flexible team player focused on delivering high-quality service and operational effectiveness.
Overview
16
16
years of professional experience
Work History
Field Technician
USIC Locating Services
Athens
03.2025 - 01.2026
- Conducted field inspections to locate underground utilities accurately.
- Utilized mapping tools for precise utility location and documentation.
- Collaborated with team members to ensure safe excavation practices.
- Operated locating equipment to detect various utility types efficiently.
- Prepared detailed reports of utility locations for clients, ensuring accurate and timely documentation.
- Responded to customer inquiries regarding utility location services promptly.
- Maintained and calibrated locating devices for optimal performance.
- Followed safety protocols to minimize risks during field operations.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Responded to emergency situations requiring immediate attention, facilitating prompt resolution and minimizing disruptions.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Utilized handheld device to update work order status.
- Applied company safety policies consistently when performing daily tasks.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
- Developed strategies for resolving complex technical issues encountered in the field.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Educated customers on company's products and services, identifying opportunities for service upgrades.
- Traveled to field locations to evaluate equipment and performance.
- Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
- Utilized GPS devices for precise location tracking and mapping of sampling sites.
- Adapted to diverse outdoor conditions and terrains while performing fieldwork.
- Operated a variety of hand tools and mechanical equipment with proficiency.
- Followed safety protocols and procedures to ensure personal and public safety.
- Ensured compliance with environmental laws and regulations during field operations.
- Completed scheduled appointments on time to drive quality service.
- Kept records of parts and equipment used in projects to update inventory.
Manager
Safelite Auto Glass
Norcross
11.2023 - 07.2024
- Led team in glass repair and replacement processes.
- Managed inventory and ordered supplies to meet workflow demands.
- Trained new employees on safety procedures and operational standards.
- Coordinated scheduling for technicians and service appointments.
- Ensured compliance with safety regulations during daily operations.
- Resolved customer inquiries and service issues promptly to enhance satisfaction.
- Performed quality checks on completed repairs and installations to ensure compliance with standards.
- Collaborated with other departments to enhance service delivery efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Delegated tasks to associates based on skill levels to optimize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to maintain quality standards within financial constraints.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance reviews for team members.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Lead Master Glass Technician
Safelite Auto Glass
Athens
06.2017 - 11.2023
- Installed windshields and windows in various vehicle models.
- Conducted glass repairs using specialized tools and techniques.
- Ensured compliance with safety standards during installation processes.
- Collaborated with team members to enhance workflow and improve efficiency across installations.
- Maintained inventory of glass products and supplies for operations.
- Provided excellent customer service during on-site installations and consultations.
- Trained new technicians on best practices for glass handling and installation.
- Documented service reports accurately for customer records and follow-ups.
- Cleaned up debris from job sites upon completion of projects.
- Performed complex glass installation and repair tasks, including window replacement, windshield repair, and custom installations.
- Followed established procedures for proper disposal of waste materials generated during jobs.
- Provided technical advice to customers regarding the best options for their specific needs.
- Operated power tools such as grinders, drills, saws, and sanders to cut glass pieces to size.
- Researched product specifications and industry standards to ensure compliance with customer requirements.
- Troubleshot installation issues, identified root causes, and implemented effective solutions to ensure successful project completion.
- Completed paperwork associated with each job accurately within designated timelines.
- Created detailed reports documenting all completed work orders, including measurements taken during installation processes.
- Attended training sessions regularly in order to stay abreast of new techniques and products related to the trade.
- Conducted regular maintenance checks on tools used for glass cutting and installation processes.
- Applied sealants and adhesives according to manufacturer instructions to secure glass in place.
- Collaborated with other technicians on large-scale projects requiring multiple teams working simultaneously.
- Ordered necessary parts and supplies from suppliers or vendors.
- Inspected glass surfaces to identify damage and determine the best course of action for repairs or replacements.
- Adhered strictly to industry guidelines related to the use of chemicals while performing repairs or replacements.
- Assessed potential risks before beginning any task in order to avoid injury or property damage.
- Maintained a safe work environment by following safety protocols and using personal protective equipment.
- Set glass doors into frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls.
- Measured and marked outlines and patterns on glass to indicate cutting lines with high accuracy and attention to detail.
- Fastened glass panes into frames or sashes using clips, points or moldings and added weather seals or putty around pane edges to seal joints.
- Read and interpreted project blueprints and construction plans to inform accurate and complete installations.
- Managed relationships with vendors, clients, and coworkers to foster a positive work environment and ensure high-quality service.
- Selected type and color of glass and material for moldings according to project specifications and structural requirements.
Warehouse Worker
Safelite Auto Glass
Braselton
04.2016 - 06.2017
- Operated forklifts to transport materials within the warehouse.
- Loaded and unloaded shipments to maintain inventory flow.
- Organized stock in designated storage areas for easy access.
- Collaborated with team members to consistently achieve daily production goals.
- Followed safety protocols to ensure a secure working environment.
- Inspected incoming goods for quality and accuracy before storage.
- Maintained cleanliness and orderliness of the warehouse workspace.
- Trained new employees on operational procedures to enhance team efficiency.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Executed established guidelines for picking orders to ensure accuracy and timely fulfillment.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
- Performed cycle counts to maintain accurate inventory records.
- Maintained stock levels in accordance with company policies.
- Identified discrepancies between physical count and computer data.
- Investigated any reported problems regarding shipping errors or damages.
- Collaborated closely with other departments on special projects.
- Provided assistance in loading and unloading containers from ships and trains.
- Processed returns of defective merchandise as required.
- Verified accuracy of incoming shipments against purchase orders.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used scanners to track parcel information, condition or receipt.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Assistant Manager
Murphy USA
Stockbridge
05.2010 - 10.2011
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Supervised staff performance and provided training on operational procedures and policies.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
- Coordinated team schedules to optimize staffing for peak customer traffic.
- Developed promotional strategies that increased product visibility and supported sales growth.
- Assisted in maintaining compliance with safety regulations and best practices in the workplace.
- Collaborated with upper management on strategic planning initiatives for store improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies.
- Conducted performance reviews to assess employee contributions and identify improvement opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
Henry County High School
McDonough, GA05.2008
Skills
- Equipment operation
- Technical troubleshooting
- Safety compliance
- Inventory management
- Inventory oversight
- Customer relationship management
- Customer service
- Project management
- Problem solving
- Time management
- Team collaboration
- Teamwork
- Conflict management
- Reliability
- Technical troubleshooting
Timeline
Field Technician
USIC Locating Services
03.2025 - 01.2026
Manager
Safelite Auto Glass
11.2023 - 07.2024
Lead Master Glass Technician
Safelite Auto Glass
06.2017 - 11.2023
Warehouse Worker
Safelite Auto Glass
04.2016 - 06.2017
Assistant Manager
Murphy USA
05.2010 - 10.2011
High School Diploma -
Henry County High School