Melissa Mcclead
Ballground
Summary
To further build my career and continue to grow professionally. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer Assistant/Disclosures
Neighborhood Mortgage INC.
03.2024 - Current
- Maintained compliance with federal and state regulations, ensuring each mortgage transaction adhered to established guidelines.
- Reduced errors in disclosure documentation through meticulous attention to detail and thorough proofreading.
- Managed company disclosure timelines to maintain delivery standards and timetables.
- Send out initial disclosures - (FHA, VA, USDA, Condo, Jumbo, Broker deals, Conventional, investment, second homes, rate and term.)
- Complete the USPS address lookup, put in borrower's file.
- ensure 1003 is complete and accurate.
- ensure the Fee sheet, LE, TILA are accurate.
- Ran QM audits.
- Provided home counseling information to borrowers for HOEPA.
- Send out the initial disclosures to borrowers through adobe, (docusign) upload the signed initial disclosures to borrower's file.
- Send out the welcome letter to borrowers.
- Gather and requested needed documents and put in a submission file to send to the processors.
- Order appraisals, ROV, revisions as needed.(broker, correspondent lender)FHA, VA, USDA, Condo, Jumbo, Broker deals, Conventional, investment, second homes, rate and term.)
- Enhanced appraisal accuracy by meticulously reviewing property data.
- Order title
Loan Officer Assistant II
SYNOVUS BANK (MORTGAGE)
07.2020 - 07.2023
- Create new loan files in the system
- E-mail welcome letter to borrower and make the call to borrower to gather all needed documents
- Receive all documents from borrowers (make sure all dates are not expired, all pages are there, make sure name is on bank statements, review sales contracts, etc.)
- Make sure borrower's sign their initial disclosures
- Handle all incoming calls from borrowers with questions
- Order appraisals, charge card for appraisals, titles, transcripts, VOE
- Upload all documents into the document repository
- Make calls to builder to see if initial appraisal is ready to order
- Receive amendments, make the changes in borrower's file, upload amendments into document repository
- Create and distribute Builder status reports weekly
- Retrieve builder documents for files
- Docusign
- 10-day letters
- Post-closing audits on files for the initial disclosures
- Create Excel reports for management as requested/needed
- Put together marketing packages for loan officer's.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Answered inquiries and provided superior customer service to clients.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Supported loan processing by compiling applicant documentation such as employment verifications, and financial history paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Medical Appeals Specialist
HCA HEALTHCARE (PARALLON)
05.2019 - 07.2020
- Review and process medical disputes (Appeals) to ensure correct and accurate processing of the original bill was performed
- Locate the ERA/EOB to verify the denial is accurate
- Research the account notes
- Call insurance company at times to get denial information
- Collecting/analyzing metrics and trends of activity, distributing reports and organizing all data and activity
- Analyzing and collecting data to support the appeal letter
- Specialized in IN-PATIENT, OUTPATIENT, PSYCIATRIC, SURGIES, EMERGENCY, OBSERVATION appeals
- Specialized denial types: timely filing, medical necessity, other information requested, coding, authorizations
- Handle Nevada and California DOFER plans
- (They have the medical group, as well as the insurance plans at the same time)
- Account adjustments, contractual adjustments etc.
Billing and Collections Pulmonary and DME
PIEDMONT HEALTHCARE
01.2014 - 05.2019
- Process denial and appeal follow up activities to ensure a timely response
- Communicate and coordinate with various parties to assist with monitoring of the day to day activities related to appeal follow up and denials
- Maintain the hospital tracking tool/application that stores/communicates all denial and review activity
- Collecting/analyzing metrics and trends of activity, distributing reports and organizing all data and activity in a retrievable
- Supporting projects and initiatives of the Revenue Integrity Team
- This may include coordinating meetings, conducting research for third party criteria, and preparing documents
- Exhibiting strong communication skills and a commitment to delivering the highest level of quality work, while always demonstrating a positive and professional demeanor in all interactions with clinic employees, corporate personnel, and other associates.
Medical Coding and Billing Pulmonary, DME, Skilled Nursing
RESPIRATORY CONSULTATNTS OF GA
01.2012 - 01.2014
- Translate patient information and into alphanumeric medical code
- Collect, post, and manage patient account payments
- Submit claims to insurance, prepare and review patient statements
- Review delinquent accounts and call for collection purposes and process payments from insurance companies
- Handle information about patient treatment, diagnosis, and related procedures to ensure proper coding, while maintaining strict confidentiality
- Follow up to see if a claim is accepted or denied, investigate rejected claims and report and fraud, if found.
Medical Coding and Billing Pulmonary, Bariatrics
GEORGIA LUNG ASSOCIATE
01.2009 - 01.2012
- Coding patient treatment, diagnosis, and related procedures to ensure proper coding, while maintaining strict confidentiality
- Identify, research and rectify any circumstances affecting delayed submission of insurance accounts or payment of accounts; provide feedback / education to PPSI AR Analysts to prevent reoccurrence of these issues
- Ability to conduct 'root cause' analysis as a result of trends within the key performance indicators
- Maintain current knowledge base of all Federal and state billing regulations and guidelines
- Demonstrate a positive and professional demeanor in all interactions with clinic employees, corporate personnel, and other associates
- Prepare and review reports with appropriate staff as required.
Dental Front Office
LAKE POINTE DENTAL
01.2007 - 01.2009
- Maintain a professional reception area; organize patient education materials
- Greet, welcome check in patients according to office protocol, verifying and updating patient information
- Manage recall and inactive patient system
- Oversee patient relations & handle patient complaints
- Confirm the next day's appointments according to protocol and patient preferences and schedule patients for efficient use of doctor and staff time
- Prepare financial treatment plans and present plan options to patient and update insurance information on all patients
- Prepare claim forms for patients with dental insurance and mail or electronically submit claim forms from office.
Education
CHATTAHOOCEE TECHINICL COLLEGE
ACWORTH, GANORTH PORT HIGH SCHOOL
SARASOTA, FL01.2004
SARASOTA COUNTY TECHNICAL INSTITUTE
SARASOTA, FL01.2004
Skills
- Microsoft Office: Word, Access, Excel, Power Point and Outlook
- Detail oriented, driven, focused leader in production
- Communication, people person
- Knowledge of ICD-10, Medicare, Medicaid, all commercial plans
- Documentation Review
Software systems: Calyx, Empower now, Loansphere, Veri-tax, the work number, Docusign, Nextgen, Centricity,Epic, Dentrix, Concuity, Etran, Erequest, Artiva
- Customer Communication
- Employment Verification
- Data Entry
- Customer Service
- self resourceful
Certification
Certified Master Loan Processor Course Completed, 06/19/2020, NAMP
Completed the 20 hour MLO Safe Act course
In process of getting MLO license.
Contact
Ballground, GA 30107
Timeline
Mortgage Loan Officer Assistant/Disclosures
Neighborhood Mortgage INC.
03.2024 - Current
Loan Officer Assistant II
SYNOVUS BANK (MORTGAGE)
07.2020 - 07.2023
Medical Appeals Specialist
HCA HEALTHCARE (PARALLON)
05.2019 - 07.2020
Billing and Collections Pulmonary and DME
PIEDMONT HEALTHCARE
01.2014 - 05.2019
Medical Coding and Billing Pulmonary, DME, Skilled Nursing
RESPIRATORY CONSULTATNTS OF GA
01.2012 - 01.2014
Medical Coding and Billing Pulmonary, Bariatrics
GEORGIA LUNG ASSOCIATE
01.2009 - 01.2012
Dental Front Office
LAKE POINTE DENTAL
01.2007 - 01.2009
CHATTAHOOCEE TECHINICL COLLEGE
NORTH PORT HIGH SCHOOL
SARASOTA COUNTY TECHNICAL INSTITUTE
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