Melissa Oneal
Augusta
Summary
Dynamic Kitchen Manager with a proven track record at Farmhaus Burger, excelling in staff training and development while implementing cost-effective purchasing strategies. Adept at enhancing kitchen performance and maintaining high food safety standards, I foster strong team coordination and communication to drive operational success and elevate customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Farmhaus Burger
Augusta, GA
07.2023 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Kitchen Manager/Bar Manager
Applebee's Grill + Bar
Augusta, GA
10.2013 - 07.2023
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Shift Leader
Fatz Cafe
Augusta, GA
10.2010 - 10.2013
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
Associate of Arts - Culinary Arts
Augusta Technical College
Augusta, Georgia, GA05-2012
GED -
Augusta Technical College
Augusta, Georgia, GA10-1994
Skills
- Recruitment
- Kitchen staff coordination
- Purchasing
- Employee monitoring
- Staff training and development
- Multitasking and organization
- Staff management
- Labor cost management
- Scheduling coordination
- Verbal and written communication
- Food and beverage management
- Budget management
Certification
servsafe
- ServSafe Training - 14 years
Timeline
Kitchen Manager
Farmhaus Burger
07.2023 - Current
Kitchen Manager/Bar Manager
Applebee's Grill + Bar
10.2013 - 07.2023
Shift Leader
Fatz Cafe
10.2010 - 10.2013
Associate of Arts - Culinary Arts
Augusta Technical College
GED -
Augusta Technical College