Melissa Phelps
Waynesboro
Summary
Paraprofessional with eighteen years of experience in educational support, enhancing student engagement through tailored resources and differentiated instruction. Built positive relationships with students and educators, fostering a collaborative environment that promotes learning and well-being.
Overview
19
19
years of professional experience
Work History
Paraprofessional
BCBOE
Waynesboro
08.2007 - Current
- Assisted teachers by delivering classroom support and tailored resources to enhance student learning.
- Conducted small group and individual classroom activities based on differentiated learning needs.
- Promoted language development skills through reading and storytelling.
- Physically and verbally interacted with students throughout the day to keep them engaged.
- Built positive relationships with students, parents, and educators to foster a collaborative learning environment.
- Communicated effectively with educators from various grade levels.
- Conducted computer labs for different grade levels.
Service Advisor
Paul Thigpen Ford
Waynesboro
01.2022 - 07.2023
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Communicated with technicians about service needs and customer concerns.
- Coordinated service department workflow, enhancing timely vehicle repairs.
- Collaborated with parts department to confirm availability of necessary components.
- Managed customer records and service history using dealership management software.
- Provided detailed estimates of repair costs, labor times, and parts prices to customers, ensuring transparency.
- Provided detailed explanations of services performed to customers upon completion.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints and issues promptly, improving satisfaction.
- Educated customers on vehicle maintenance schedules and best practices for care.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Upsold additional products or services to customers.
- Participated in ongoing training activities related to automotive technology advancements.
Receptionist
William Mizell Ford
Waynesboro
06.2014 - 12.2021
- Greeted returning and prospective customers at the front desk.
- Managed incoming calls, took messages, and directed calls to appropriate departments, improving response efficiency.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled service appointments for vehicle maintenance and repairs.
- Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying documents.
- Executed data entry tasks into various computer systems with accuracy and timeliness, ensuring seamless information management.
- Facilitated customer communication by mailing correspondence on behalf of sales team, enhancing customer engagement.
Education
High School Diploma -
Burke Co. High School
Waynesboro, GA01-1989
Skills
- State Approved Paraprofessional
- Differentiated instruction
- Student assessment
- Teaching Assistant
- Supervising student activities
- Fundraising
- Yearbook design
- Courteous demeanor
- Energetic work attitude
Accomplishments
- Facilitated small reading and writing groups, phonics groups and math groups for grades Pre-K through second grade.
- Editor of school yearbook for 9 years.
- PTA president at WPS for four years.
Timeline
Service Advisor
Paul Thigpen Ford
01.2022 - 07.2023
Receptionist
William Mizell Ford
06.2014 - 12.2021
Paraprofessional
BCBOE
08.2007 - Current
High School Diploma -
Burke Co. High School