Melissa Skinner
Augusta
Summary
Dynamic professional with extensive experience in customer service at Augusta Richmond County, excelling in conflict resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Excel and call management, consistently delivering results in high-pressure environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Church Housekeeper
Unity Church of Augusta
01.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors and sanctuary.
Customer Service Representative
Augusta Richmond County
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy,
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responsible for answering heavy call volume, setting up accounts and disconnecting accounts.
- Correcting returned mail.
Floral Designer
Martina's Flowers and Gifts
01.2017 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Set up floral arrangements for large-scale functions, weddings, prom, holidays and other special occasions.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Researched latest design trends, colors, and vendor products for use in new pieces.
Education
Nutrition
Georgia Southern University
Statesboro, GABusiness Management Degree - Floral Design
Aiken Technical College
Aiken, SC01-2004
Associate of Science -
Georgia Military College
Milledgeville, GA06-2001
Skills
- Teamwork
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Complex Problem-solving
- Data entry
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
Timeline
Church Housekeeper
Unity Church of Augusta
01.2022 - Current
Customer Service Representative
Augusta Richmond County
10.2021 - Current
Floral Designer
Martina's Flowers and Gifts
01.2017 - Current
Nutrition
Georgia Southern University
Business Management Degree - Floral Design
Aiken Technical College
Associate of Science -
Georgia Military College
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