Melissa Spence
Dacula
Summary
Enthusiastic and dedicated individual transitioning into the role of Special Education Paraprofessional, bringing 7 years of experience in educational settings. Experienced in supporting teachers and students in school environments, with a strong foundation in student management, instructional assistance, and fostering student engagement. Eager to apply my skills in communication, organization, and empathy to support students with diverse learning needs. Committed to learning and adapting quickly to assist in the implementation of individualized education plans (IEPs) and contributing to an inclusive and supportive educational environment. Passionate about making a positive impact on students’ academic and personal growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
School Clerk I
Gwinnett County Public Schools
08.2023 - Current
- Organized and managed school records, student documentation, and administrative communications.
- Answered and responded to student and parent inquiries regarding academics, attendance, afterschool activities and school events.
- Maintained daily attendance record of students in school.
- Kept in contact with parents and updated regarding child's progress and attendance.
- Upheld the integrity of school policies by managing disciplinary records accurately, ensuring proper follow-up actions were taken in compliance with established protocols.
- Managed sensitive information discreetly while adhering strictly to privacy policies and guidelines related to student personal data.
- Supports school nurse as back up clinic worker assisting student health needs.
Accounts Receivable Coordinator
Acme Trading
08.2022 - 08.2023
- Performed day to day financial transactions with incoming payments for client accounts
- Preparing client invoices and verify accuracy with product availability and shipments
- Verify discrepancies by and resolve clients’ billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Generate financial statements and reports detailing accounts receivable status
SCHOOL BUS MANAGER
Gwinnett County Public Schools
08.2018 - 07.2022
- Maintained GA driver's license to enable legal operation of school buses for student transport, field trips and other purposes
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
- Transported passengers safely along prescribed routes according to tight schedules
- Inspected emergency equipment and verified safe working order for student and driver use
- Communicated information to parents to promote good communication and transparency
- Obeyed federal, GA and local traffic laws and regulations to enable safe transportation outcomes for participants
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations
- Drove bus along assigned route, picking up students
- Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness
- Created and enforced bus rules and kept expectations posted
- Drafted and submitted reports detailing trips, fuel, mileage and hours
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions
- Taught students first-aid and emergency protocols in case of emergency
PATIENT ACCESS REPRESENTATIVE
Northeast Georgia Health System
02.2017 - 03.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Facilitated communication between patients and various departments and staff
- Helped address client complaints through timely corrective actions and appropriate referrals
LEAD CERTIFIED PHARMACY TECHNICIAN
CVS Pharmacy, Retail
06.2003 - 07.2013
- Supervised pharmacy technicians and coordinated day-to-day assignments
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Stocked, labeled and inventoried medication to keep accurate records
- Collected co-payments or full payments from customers
- Counted, measured, and compounded medications following standard procedures
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Reviewed and verified customer information and insurance provider information
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
Education
Bachelor of Arts - Educational Studies
Western Governors University
Salt Lake City, UT05-2026
High School Diploma -
Barrow County Christian Academy
Winder, GASkills
- Service Provider Communication
- Guiding Students
- Organizational skills
- Active listening
- Safe Transportation
- Workforce Management
- Microsoft Office
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
Certification
First Aid/CPR Certified
Timeline
School Clerk I
Gwinnett County Public Schools
08.2023 - Current
Accounts Receivable Coordinator
Acme Trading
08.2022 - 08.2023
SCHOOL BUS MANAGER
Gwinnett County Public Schools
08.2018 - 07.2022
PATIENT ACCESS REPRESENTATIVE
Northeast Georgia Health System
02.2017 - 03.2018
LEAD CERTIFIED PHARMACY TECHNICIAN
CVS Pharmacy, Retail
06.2003 - 07.2013
High School Diploma -
Barrow County Christian Academy
Bachelor of Arts - Educational Studies
Western Governors University
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