Melissa Tapley
Vidalia
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Managing Agent
Acceptance Insurance
12.2021 - 12.2023
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Selling and servicing all P&C and life insurance
- Marketing to all dealerships, other areas of community
Insurance Sales Agent
Southern Harvest
06.2017 - 12.2021
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Developed sales strategies to increase sales of insurance policies.
Insurance Sales Agent
State Farm
03.2002 - 06.2017
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Developed sales strategies to increase sales of insurance policies.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Attended industry conferences to stay informed of latest products and trends.
Education
High School Diploma -
Brandywine Heights High School
Topton, PA06.1999
Skills
- Customer Complaint Resolution
- Business Development
- Contract Negotiation Expertise
- Information Documentation
- Customer Service
- Problem-Solving Skills
- Critical Thinking
- Strong Communication Abilities
- Personnel Recruitment
- Customer Needs Determination
- Business Correspondence
- Organizational Skills
- Conflict Resolution
- Professional Networking
- Public Speaking
- Customer Inquiries
- Sales Strategy Development
- Closing Sales
References
-Heather Thrift (912) 816-5533, previous manager
- Jennifer Coleman (478) 365-4129, previous manager
- Becky Oneal (912) 585-7336, former employee
- David Talbot (912) 253-5203, long time client
Timeline
Managing Agent
Acceptance Insurance
12.2021 - 12.2023
Insurance Sales Agent
Southern Harvest
06.2017 - 12.2021
Insurance Sales Agent
State Farm
03.2002 - 06.2017
High School Diploma -
Brandywine Heights High School
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