EEO Specialist
Social Security Administration
- Grade: GS 12
- Supervisor Name: Kimberly Counts
MELISSA THOMPSON
Fayetteville
Summary
Skilled Human Resources Manager focused on maximizing organizational success through effective use of strategic development, policy regulation and employee relations abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Work History
Claims Specialist
SSA/FO 722
- Grade: GS 11
- Supervisor Name: Catherine DeSouza
Teleservice Representative (TSR)
SSA/TSC 076
- Grade: GS 08
- Supervisor Name: Clara Zubizarreta-Taylor
Teaching Assistant
Florida Atlantic University
- Supervisor Name: Farshad Araghi
Human Resource Manager
Soflo, Inc.
- Supervisor Name: Pauline Richmond
Education
Master of Arts - Sociology
Florida Atlantic University
09.2024
Bachelor of Arts - Communication-Organizational and Intercultural
Florida Atlantic University
Skills
- Proficient Typist: 75 Words Per Minute
- Excel Proficiency
- Effective Visual Communication Using PowerPoint
- Skilled in Microsoft Word Formatting
- Proficient in Microsoft Access
- Microsoft FrontPage
- Skilled in Document Creation Using Corel WordPerfect
- Advanced Skills in Adobe Acrobat
- Web-Based Procedures
- Intranet System Protocols
- Performance Improvement Coaching
- Strategic Leadership
- Spanish
- Polish
- Employee Relations
- Workplace Legal Compliance
- Regulatory Compliance Oversight
- Candidate Engagement Approaches
- Comprehensive Policy Review
- Workplace Relations
- Comprehensive Investigation Methods
- Safety Compliance Expertise
- Demonstrated Professional Integrity
- Employee Training
- Intercultural Communication
- Training facilitation
- Union Engagement Strategies
- Strategic planning
- Engaging Presentation Skills
- Dispute resolution
- Team Cohesion Facilitation
- Dispute Mediation Skills
- Employee Relations Management
- Labor relations
- Diversity training
- Strategic Goal Setting
- Cultural awareness
- Interpersonal communication
- Skilled in Dispute Resolution
- Comprehensive Policy Formulation
- Employee Performance Oversight
- Analytical Problem-Solving
- Contract Analysis
- Effective Time Management
- Analytical Problem-Solving
- Teamwork
- Problem-solving abilities
- Continuous improvement
- Self motivation
- Project management
- Time management
- Attention to detail
- Employer Research
- Adaptability and flexibility
- Legal Interpretation
- Legal compliance
- Training program development
- Employer training
- Dispute arbitration
- Effective communication
- Leadership training
- Employee surveying
- Interpersonal skills
- ADA compliance
- Civil rights compliance
- Complaint handling
- Time management abilities
- Corrective action planning
- Recordkeeping skills
- Research reporting
- Workshop coordination
- Analytical skills
- Decision-making
- Excellent communication
- Human resources policies
- Personnel management
- Team collaboration
- Conflict management
- Relationship building
- Adaptability
- Multitasking
- Employment practices review
- Data analysis
- Written communication
- Active listening
- Regulatory compliance
- Conflict mediation
- Claims review
- Background analysis
- Teamwork and collaboration
- Interviewing techniques
- Crisis intervention
- Community outreach
- Recruitment planning
- Multitasking Abilities
- Professional demeanor
- Analytical thinking
- Interview techniques
- Reliability
- Employee counseling
- Task prioritization
Current Duty Station
61 Forsyth St. SW, STE 22T64, Atlanta, GA, 30303-8907, (404) 562-1247
Awards
- Individual Time Off Award, 09/2024, GS 12, In recognition of providing exemplary customer service.
- Performance Award (ROC), 06/2024, GS 12, In recognition of providing exemplary customer service.
Training And Self Development
- Basic Analyst Training, 09/23/24, 09/26/24, 24, Full Time, Yes
- Data Analysis & Visualization with Excel, 09/10/24, 09/12/24, 24, Full Time, Yes
Timeline
EEO Specialist
Social Security Administration
Claims Specialist
SSA/FO 722
Teleservice Representative (TSR)
SSA/TSC 076
Teaching Assistant
Florida Atlantic University
Human Resource Manager
Soflo, Inc.
Bachelor of Arts - Communication-Organizational and Intercultural
Florida Atlantic University
Master of Arts - Sociology
Florida Atlantic University
Similar Profiles
Benjamin FoleyBenjamin Foley
Claims Technical Expert at Social Security Administration, SSAClaims Technical Expert at Social Security Administration, SSA
Kirk LennardKirk Lennard
Claims Representative at Social Security Administration, SSAClaims Representative at Social Security Administration, SSA
Kelley A. DraineKelley A. Draine
Benefit Authorizer at Social Security AdministrationBenefit Authorizer at Social Security Administration
Sara SmithSara Smith
Customer Service Representative at Social Security Administration, SSACustomer Service Representative at Social Security Administration, SSA
Clarke MangeotClarke Mangeot
Unit Armorer at ArmyUnit Armorer at Army