Melissa Turner
Guyton,Ga
Summary
Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Salon retreat
09.2024 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
Team Lead/key Holder
Petsense
08.2022 - 05.2023
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained store and maintained appearance.
- Developed good working relationships with store leadership and sales personnel.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Signed for incoming shipments in manager's absence.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Invited customers to participate in store activities and special events.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
Director of Operations
Elite Gamers LLC
03.2017 - 09.2019
- Established operational guidelines and identified opportunities for improvement.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
- Reviewed financial statements and sales or activity reports to measure productivity
Education
High school diploma or GED - undefined
Lemoore High School
Lemoore, CA06.2004
Skills
- Cash register
- Sales - Sales experience (3-5 years)
- Computer Proficiency and Microsoft Office Exceeding Customer Expectations
- Merchandising and Display Merchandise Recommendations
- Meeting Sales Goals Adaptable and Flexible
- Ability to Lift 40 pounds Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills Merchandise Receiving and Handling
- Attention to Detail Customer Service
- Product Knowledge Team Leadership Experience
- Building Customer Loyalty
- Data analysis skills
- Data entry
- Retail sales transactions
- Organizational skills
- Communication skills
- Cash handling - Cash handling experience (3-5 years)
- Computer literacy
- Account management
- Customer service
- Math
- Labeling
- Merchandising
Timeline
Front Desk Receptionist
Salon retreat
09.2024 - Current
Team Lead/key Holder
Petsense
08.2022 - 05.2023
Director of Operations
Elite Gamers LLC
03.2017 - 09.2019
High school diploma or GED - undefined
Lemoore High School