Melissa Watt
Hoschton
Summary
Accomplished Revenue Officer at the Internal Revenue Service, adept in investigative techniques and fostering strong interpersonal relationships. Demonstrated success in enhancing revenue collection by over 20% through effective negotiation and compliance strategies. Skilled in account management and agile methodology, consistently exceeding performance targets and improving operational efficiencies.
Overview
8
8
years of professional experience
Work History
Revenue Officer
Internal Revenue Service
05.2024 - 02.2025
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
- Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Infrastructure Technical Lead
Lendlease
03.2020 - 10.2023
- Managed and maintained a portfolio of over forty global vendor partnerships
- Reviewed and analyzed vendor financial records to ensure the accuracy of information
- Managed the budgeting and operational costs of third-party delivered services
- Implemented investigative techniques and methods to analyze business and financial matters
- Conducted research to gain insight into customers, competitors, and industry trends
- Established and fostered effective partnerships with global vendors and suppliers
- Conducted competitive bid processes for technology vendor selections
- Facilitated the negotiation of pricing, statements of work, service level agreements, as well as other contractual terms
- Identified operational challenges and shortcomings and reported findings to upper management
- Developed and reviewed key vendor metric reports with business stakeholders to ensure compliance with contractual terms and obligations
- Regularly met with vendors to discuss breach of contract or failure to meet KPI’s and provided course-correction guidance to guarantee agreed service
- Evaluated and continually refined guidelines and supplier engagement and contracting practices
- Identified and mitigated project roadblocks and restraints
Account Manager
BEAM Computer Forensics
06.2017 - 08.2020
- Reviewed budget proposals and funding requests for completeness, accuracy, and compliance with laws, as well as other regulations
- Cultivated relationships and routinely engaged clients to establish rapport
- Ensured profitability of quotes
- Invoiced, collected, and processed client payments
- Provided clients with an understanding of their payment obligations for services rendered
- Organized and maintained accurate records of provided services, invoicing, and client payments
- Conducted financial analysis of ability to pay for delinquent customers and established payment plans
- Managed relevant confidential documents
- Revised and implemented vendor onboarding/offboarding processes
- Created, maintained, and evaluated opportunities to improve documentation of policies and procedure
- Utilized Microsoft Office and Google Suite applications to create spreadsheets, presentations, pivot tables and reports
Education
Master of Arts - Education
Walden University
Minneapolis, MN08-2017
Skills
- Investigative techniques
- Detailed documentation
- Account reconciliation
- Goal oriented
- Account management
- Interpersonal communication skills
- Agile methodology
Timeline
Revenue Officer
Internal Revenue Service
05.2024 - 02.2025
Infrastructure Technical Lead
Lendlease
03.2020 - 10.2023
Account Manager
BEAM Computer Forensics
06.2017 - 08.2020
Master of Arts - Education
Walden University
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