Melissa Weaver
Marietta
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Referral Specialist
CHI Memorial
03.2022 - 07.2025
- Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answer phone calls and direct them appropriately.
- Schedule appointments according to office guidelines.
- Obtain accurate patient and insurance information, collecting copays and deductible amounts.
- Copy/scan patient access related hardcopy materials into the correct location in the electronic medical record.
- Prepare charts for patient appointments making sure all necessary information is complete.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Tax Appraisal Clerk 3
Fulton County Tax Assessors
01.2016 - 02.2022
- Lead and coordinate daily work activities; assist with training and instructing employees regarding procedures. Supervising staff and organizing and monitoring work processes. Conducts training.
- Receives and verifies tax forms filed by general public and property owners, determines and applies appropriate exemption codes.
- Provides customer service by phone or in person: answer calls, research required information; initiates follow-up calls as necessary; assists individuals with completion of paperwork.
- Performs data entry for variety of tax related matters.
- Researches and resolves exemption related problems.
- Maintains a comprehensive, current knowledge of applicable tax-related laws, guidelines, and deadlines. Analyzes, interprets, and evaluates information related to deeds, tax sales and tax bills.
Education
High School diploma -
Chamblee Charter High
Chamblee, GA01.2009
Medical Billing And Coding
Bryant & Stratton College
NY12-2026
Skills
- Proficient business administration knowledge
- Perform responsible and difficult administrative duties involving the use of independent judgment and personal initiative
- Flexible team player who thrives in environment requiring ability to effectively prioritize and juggle multiple concurrent projects
- Knowledge of customer service principles and processes
- Proficient level in Microsoft Word, Excel, PowerPoint, OneNote, Publisher, Outlook
- Ability to learn and apply new material
- Healthcare regulations
- Appointment scheduling
- Insurance verification
- Referral coordination
- HIPAA compliance
- EMR / EHR
Certification
- CPC-P - Certified Professional Coder-Payer
- CBCS - Certified Billing and Coding Specialist
Timeline
Medical Referral Specialist
CHI Memorial
03.2022 - 07.2025
Tax Appraisal Clerk 3
Fulton County Tax Assessors
01.2016 - 02.2022
High School diploma -
Chamblee Charter High
Medical Billing And Coding
Bryant & Stratton College