Melissa Williams
Macon
Summary
Dynamic healthcare professional with extensive experience at Quest Diagnostics, specializing in blood collection and specimen processing.
Overview
34
34
years of professional experience
Work History
PSR Float II
Quest Diagnostics
Macon
09.2002 - Current
- Conducted blood collection procedures ensuring compliance with safety standards.
- Scheduled appointments efficiently to optimize workflow and patient experience.
- Served as interviewer for insurance assessments, gathering essential information accurately.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
PST
LabCorp
Macon
07.2015 - 01.2017
- Drew blood
- Drug screenings
- Paternity Testing
- Operated Touch System
- Waived Testing
- BMI
- Adhered to HIPAA guidelines regarding patient privacy.
- Educated patients on proper blood draw techniques.
- Ensured compliance with federal regulations governing laboratory procedures.
- Maintained a clean, safe, and organized work environment.
- Prepared specimens for transport to external laboratories.
- Assisted in the training of new phlebotomists.
Customer Service Representative/Manager
Loya Car Insurance
Albany
08.2011 - 09.2012
- Give quotes
- Write policies
- Take payments
- Various office duties
- Light housekeeping
- Reviewed call logs regularly for compliance with established standards set by management.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met.
- Assisted with developing strategies to increase customer retention and loyalty.
- Conducted monthly performance reviews for each member of the Customer Service Representative team.
- Performed daily audits of customer interactions to maintain high standards of customer service delivery.
Floor Technician
Management Cleaning Corporation
Albany
02.2008 - 07.2008
- Maintained floors for entire department store
- Cleaned restrooms
- Emptied trash
- Ordered supplies
- Identified any potential safety hazards around the worksite area.
- Vacuumed carpets, rugs and upholstered furniture.
- Kept accurate records of supplies used during each shift.
- Adhered to all company policies regarding health and safety regulations.
- Checked machinery for proper functioning before use.
- Monitored work areas to ensure that no debris was left behind after cleaning.
Specimen Processor
Quest Diagnostic Laboratories
Tifton
09.2002 - 12.2004
- Processed specimens to be ship to main lab
- Operated laboratory equipment such as centrifuges, pipettes, and microscopes.
- Ensured specimens were labeled correctly and in compliance with regulations.
- Adhered to all departmental policies and procedures related to specimen processing.
- Packaged specimens properly for transport ensuring they remained intact throughout shipping process until arrival at destination laboratory site.
- Sent and received results
- Courier (traveled over 75 miles a day)
Interviewer
East Albany Medical Center
Albany
02.2002 - 09.2002
- Interviewed patients for a cancer study
- Drew blood and collected bucal samples
- Ordered supplies
- Assisted in office duties
- Ensured all necessary paperwork was completed accurately by the applicant before leaving the office.
- Recorded detailed notes of each interview to inform hiring decisions.
- Greeted candidates upon arrival and provided an overview of the interview process.
- Conducted initial phone screenings to determine if applicants met job requirements.
- Entered participant data into databases.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
Phlebotomist/Clerk/EKG Tech
Palmyra Hospital
Albany
01.1991 - 10.1999
- Drew blood specimens
- Drug Screenings
- Health fairs
- Distributed lab results
- Office duties
- Performed heart monitoring in outpatient
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Maintained a clean, safe, and organized work environment.
- Processed samples accurately and efficiently.
- Verified patient information prior to specimen collection.
Accessioning Clerk/Phlebotomist
Pheobe Putney Memorial Hospital
Albany
06.1995 - 02.1996
- Accessioned specimens and distributed in departments
- Drew blood and collected urine samples
- Set up and processed send out specimens
- Sent and received results
- Office duties
- Courier (picked up from local offices)
Education
Associate of Arts -
Heritage Health Career Center
Albany, GA10-2018
Industrial Engineering - Industrial Engineering
Albany Technical College
Albany, GA01.2014
Insurance -
A. D. Banker
Atlanta GA06.2012
Quality Assurance and Six Sigma - Green Belt -
Albany Technical College
Albany, GA01.2011
Certificate - Certified Manufacturing Specialist
Albany Technical College
Albany, GA01-2002
Certified for Phlebotomy -
ASPT
Albany, GA01.1993
Phlebotomy - Medical Coding
Darton College
Albany, GA12-1990
Certificate in Phlebotomy -
Darton College
Albany, GA12-1990
Diploma -
Monroe High School
Albany, GA01.1986
Skills
- Blood collection and specimen processing
- Patient education and regulatory compliance
- Laboratory equipment operation
- Customer service and team collaboration
- Data entry and quality assurance
- Attention to detail and problem solving
- Staff training and supervision
- Basic math skills
- Verbal communication and critical thinking
References
- Rohalia Terry/MT, 125 Mosseydale Ave., Albany, GA, 31707, 229-869-3303
- Diane Parker/MT, 417 Cloverleaf Dr., Albany, GA, 31705, 229-432-9223
- Robert Glover/MD, 1901 Palmyra Rd., Albany, GA, 31702, 229-432-1818
Timeline
PST
LabCorp
07.2015 - 01.2017
Customer Service Representative/Manager
Loya Car Insurance
08.2011 - 09.2012
Floor Technician
Management Cleaning Corporation
02.2008 - 07.2008
PSR Float II
Quest Diagnostics
09.2002 - Current
Specimen Processor
Quest Diagnostic Laboratories
09.2002 - 12.2004
Interviewer
East Albany Medical Center
02.2002 - 09.2002
Accessioning Clerk/Phlebotomist
Pheobe Putney Memorial Hospital
06.1995 - 02.1996
Phlebotomist/Clerk/EKG Tech
Palmyra Hospital
01.1991 - 10.1999
Associate of Arts -
Heritage Health Career Center
Industrial Engineering - Industrial Engineering
Albany Technical College
Insurance -
A. D. Banker
Quality Assurance and Six Sigma - Green Belt -
Albany Technical College
Certificate - Certified Manufacturing Specialist
Albany Technical College
Certified for Phlebotomy -
ASPT
Phlebotomy - Medical Coding
Darton College
Certificate in Phlebotomy -
Darton College
Diploma -
Monroe High School
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
ALICE ARREYALICE ARREY
Amazon Connect Developer at Quest DiagnosticsAmazon Connect Developer at Quest Diagnostics
Kimberly HollandKimberly Holland
Phlebotomist at Quest DiagnosticsPhlebotomist at Quest Diagnostics
Megan HuneycuttMegan Huneycutt
Physician Account Executive at Quest DiagnosticsPhysician Account Executive at Quest Diagnostics
Antwan GardnerAntwan Gardner
Shipping Lead at Five Below Distribution CenterShipping Lead at Five Below Distribution Center