Melissa Wooten
MACON
Summary
Results-driven customer service professional with expertise in problem resolution and team management. Proven ability to enhance customer satisfaction through effective communication and training.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Title Cash
Albertville
07.2023 - 09.2024
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of services to provide accurate information.
- Handled escalated complaints with professionalism and empathy.
- Trained new employees on customer service procedures and policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Collections Manager
Farmers Home Furniture
Albertville
03.2019 - 06.2023
- Managed collections team to ensure timely payment processing.
- Developed strategies to improve customer communication and recovery efforts.
- Analyzed accounts for delinquency and prioritized collection actions.
- Trained staff on collection policies and customer service techniques.
- Maintained accurate records of account status and collection activities.
- Reviewed aging reports to identify high-risk accounts for targeted follow-up.
Education
GED -
Southern Crescent Technical College
Griffin, GA04-2018
Interdiciplinary Studies - Business Administration
Southern Crescent Technical College
Griffin, GASkills
- Customer relationship management
- Complaint resolution
- Strategic communication
- Team leadership
- Account analysis
- Record management
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Critical thinking
- Adaptability
- Customer satisfaction measurement
- High-energy attitude
- Courteous demeanor
- Call triaging
- Filing
- Recordkeeping strengths
- Strong teamwork
- Problem resolution
Timeline
Customer Service Representative
Title Cash
07.2023 - 09.2024
Collections Manager
Farmers Home Furniture
03.2019 - 06.2023
GED -
Southern Crescent Technical College
Interdiciplinary Studies - Business Administration
Southern Crescent Technical College