Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa A. Thompson

Fayetteville

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience

Work History

Communications Officer

Fayette County 911
05.2025 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Soccer Coach Volunteer

Fayette County Youth Soccer League
08.2024 - Current
  • Improved player behavior through modeling and disciplinary interventions.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.

Personal Shopper

Contracted
06.2018 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Technical Support Specialist II

ADT Security
01.2023 - 03.2024
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Customer Experience Specialist

Delta Air Lines, Inc
09.2014 - 06.2018
  • Responded to high volume of incoming calls from Portuguese speakers utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Education

Associate of Science - Computer And Information Sciences

Arizona State University
Tempe, AZ
05-2026

Skills

  • Computer-based dispatch systems
  • Service support
  • Videoconferencing
  • Adaptability and flexibility
  • Remote office availability
  • System implementation
  • Conflict mediation

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Communications Officer

Fayette County 911
05.2025 - Current

Soccer Coach Volunteer

Fayette County Youth Soccer League
08.2024 - Current

Technical Support Specialist II

ADT Security
01.2023 - 03.2024

Personal Shopper

Contracted
06.2018 - Current

Customer Experience Specialist

Delta Air Lines, Inc
09.2014 - 06.2018

Associate of Science - Computer And Information Sciences

Arizona State University

Similar Profiles

CREATE PROFILE
Melissa A. Thompson