MELISSA MICHELE TYSON
Conyers
Summary
A leadership role focused on overseeing and coordinating programs and resources designed to provide comprehensive support, ensuring the effective delivery of services that meet the needs of individuals or communities. Responsible for strategic planning, staff management, and fostering collaboration to enhance service outcomes and organizational impact. Skilled Licensed Counselor with strong background helping Dual Diagnosed clients navigate personal challenges, develop coping strategies, and achieve lasting progress.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Supportive Services
Quest Community Development Organization
10.2023 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Delivered engaging presentations at conferences and events on behalf of the organization, raising awareness about key issues.
- Collaborated with external organizations on joint initiatives, maximizing impact through shared resources and expertise.
- Managed budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
- Directed strategic planning process, aligning organizational objectives with community needs and resources.
- Expanded service offerings to meet community needs, conducting thorough needs assessments and program development.
- Fostered partnerships with local businesses and other non-profits, amplifying impact through collaboration.
- Increased public awareness and support with strategic marketing and public relations campaigns.
Program Manager (Lead Clinician)
Quest Community Development Organization
12.2019 - 10.2023
- Conducting intake & need assessments for homeless clients with mental health and physical needs.
- Determining eligibility and appropriate services for clients in recovery with mental illnesses.
- Developing, implementing, monitoring, and evaluating individualized service plans with each client; linking each client with appropriate community mental health support to ensure their progress toward individualized service plan goals.
- Developing and maintaining Bio-psychosocial, crisis intervention, progress notes, and ensuring other documentation are up to date.
- Group Facilitator
- Review and update Individual Service Plans quarterly.
- Assist Case Managers with progress notes, discharge planning, transition plan, and additional supportive service documentation.
- Individual Counseling, case management, and substance abuse services.
- Compiling case management data, complete progress notes, and maintaining monthly compliance reports.
- Coordinating community support groups and activities.
- Coordinating and chairing interdisciplinary treatment planning meetings.
- Preparers and maintains medical charts/records, forms, registration materials, and other related documents.
- Assist with development and implementation of all agency policies and procedures, supervision of staff, participate in clinical team meetings, audit personnel charts, responsible and oversee.
Admissions Counselor
Riverwoods Behavioral Health(Contract W/ PHC )
02.2022 - 03.2023
- Assesses, evaluates, plans and coordinates community services.
- Advocates for services to meet specific patients / family complex needs.
- Conducts high risk assessments within timeline required by departmental and regulatory guidelines.
- Provides patients / family members with Community Resources.
- Coordinates as needed with other members of care team.
- Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
- Respond to inquiries about facility within facility policy timeframes.
- Ability to develop therapeutic relationships with patients and families.
- Perform benefit eligibility to ensure patient benefits are active at time of admission. Communicate benefit eligibility to business office and patient or significant other.
- Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
- Coordinate admission and transfer from referral sources and between levels of care within facility.
- Performed Discharge Planning.
- Works with treatment team to provide solutions for complex cases (i.e. Behavioral Health and/or barriers to discharge)
- Coordinates appropriate reporting to legal agencies as needed with respect to abuse and neglect.
- Identifies and documents quality variances and/or barriers to discharge.
- Provides post discharge follow-up as appropriate to ensure continuity of care/services.
Case Manager
Quest Community Development Organization
02.2016 - 12.2019
- Conduct intake assessment, monitoring, planning, advocacy, and linking of the consumer with rehabilitation and support services
- Performing the primary role functions of facilitation and advocacy for options and services to meet an individual’s needs
- Utilization management, discharge planning, and wellness management
- Links consumers to community resources and successfully completes support for consumers in areas such as income maintenance, self-care, and independent living skills, socialization, educational services, mental health services, medical services, social services as determined by consumer’s needs
- Assist consumers in accessing and utilizing resources in their communities.
Substance Abuse Counselor & Paraprofessional
AFSC Outreach program, Behavioral Health Services
08.2015 - 02.2016
- Drug and alcohol counseling services and support to individual clients, at-risk youth, and families.
- Conduct Intake and assessments.
- Conduct daily/ weekly groups on coping skills, co-occurring disorders, anger management, self-control, and relapse prevention.
- Stay informed and in touch with community resources and support groups
- Provide information and promotional materials; community linkage.
- Work with other health professionals to create individual treatment plan.
Office Manager/Intensive Family
Newport Integrated Behavioral Healthcare
09.2009 - 02.2015
- Payroll, customer service, collect all patient payments, coordinate staff meetings, verify insurance, operate medical records room, discharge and register patients for APS, prepare all written correspondence, invoice and administrative reports. Handled 50 calls per day to address customer inquiries and concerns.
- Conducted monthly audit reviews.
- Participated in treatment team meetings.
- Interact with residential patients and be knowledgeable of residential program.
- Intake CORE patients, assign all intake CORE patients to counselors, filing, conclude nature of calls, and assist callers to proper department.
- Successfully organize appointments between employees and clients.
- Keep detailed messages from person called upon, containing name, call timing, and business nature.
- Conduct Prior Authorization for medications and outpatient services.
- Order and take inventory for company products.
- Accepted and distributed messages and mails to proper departments and employees.
- Print and pull triage from GCAL and Perform Bio-psychosocial assessment.
- Familiar with CORE program and APS audits.
- Paraprofessional Responsibilities: Work with at-risk youth. Home visits with clients and parent. Record SNAP, BIRP, and SOAP notes from each individual and family session provide support to families, attend team meetings, and provide community resources and educational advocacy. Weekly monitoring and track intervention plans. Conduct Peer support groups for all aged at-risk youth.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared meeting rooms and materials and recorded important information.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA12.2021
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA05.2015
Bachelor of Arts - Psychology and Human Services
Clayton State University
Morrow12.2009
Skills
- Communication Skills & Public Speaking Abilities
- Suicide Risk Assessments & Biopsychosocial Assessments
- Social Work
- Adept at Treatment and Discharge Planning
- Familiarity with Medicaid, DBHDD Regulations, HUD and AHA Regulations, Shelter Plus Care, and Microsoft Office Suite
- Trained in EPIC, SPARS, Simple Practice, Pathways, Practice Fusion, Care Logic, Client Track, ICANOTES, Concord, Sharepoint, SPARS, TigerConnect, and Provider Connect
- Case Management Proficiency
- Clinical Documentation Mastery
- Dual Diagnoses Expertise
- Group Psychotherapy
- Diagnostic Abilities
- Addiction Counseling, Individual and Group Counseling
- Intake Assessment and Client Needs Assessment
Certification
- APC -Licensed Associate Professional Counselor ( APC009221)
- Certified Alcohol and Drug Counselor (CADC- II)-2014 Certificate number: 845
- CPR Certified
- CPI Certified
Affiliations
Member of Alpha Kappa Alpha: 2007
State of Georgia Notary: 2014-Present
Timeline
Director of Supportive Services
Quest Community Development Organization
10.2023 - Current
Admissions Counselor
Riverwoods Behavioral Health(Contract W/ PHC )
02.2022 - 03.2023
Program Manager (Lead Clinician)
Quest Community Development Organization
12.2019 - 10.2023
Case Manager
Quest Community Development Organization
02.2016 - 12.2019
Substance Abuse Counselor & Paraprofessional
AFSC Outreach program, Behavioral Health Services
08.2015 - 02.2016
Office Manager/Intensive Family
Newport Integrated Behavioral Healthcare
09.2009 - 02.2015
- APC -Licensed Associate Professional Counselor ( APC009221)
- Certified Alcohol and Drug Counselor (CADC- II)-2014 Certificate number: 845
- CPR Certified
- CPI Certified
Master of Arts - Clinical Mental Health Counseling
Liberty University
Master of Arts - Human Services Counseling
Liberty University
Bachelor of Arts - Psychology and Human Services
Clayton State University
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