Melita Singh
Lawrenceville
Summary
Dynamic professional with extensive experience in customer service management industry, specializing in client account management and relationship building. Proven ability to drive customer satisfaction and retention through effective presentations and successful contract negotiations. Results-oriented account executive with a strong background in industry, known for enhancing customer success satisfaction and loyalty. Expertise in managing client relationships, delivering impactful presentations, and negotiating contracts that foster long-term partnerships.
Overview
34
34
years of professional experience
Work History
Account Executive
Fana
Fort Lee
02.2024 - 01.2026
- Prepared and delivered presentations to prospective clients successfully.
- Facilitated contract negotiations and renewals, securing favorable terms for clients.
- Managed client accounts, enhancing satisfaction and retention rates.
- Crafted pricing strategies aligned with individual client needs to optimize value.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Attended networking events to build relationships with potential customers.
Sr Claims Representative
Liberty Mutual
Duluth
03.2021 - 12.2023
- Evaluated claims for coverage and liability under company policies, ensuring accurate determinations.
- Collaborated with internal teams to streamline claims processing, enhancing overall workflow.
- Resolved disputes by negotiating settlements between policyholders and service providers.
- Communicated with policyholders to gather information and clarify claim details, facilitating timely resolutions.
Sales Manager
Shane Co.
Duluth
01.2019 - 01.2021
- Conducted sales of fine jewelry, including diamonds, rubies, sapphires, and pearls, to drive revenue growth.
- Executed daily operational tasks to maintain efficient workflow and support team objectives.
- Achieved employee of the month for highest sales performance in December 2019.
- Led sales team to implement customer engagement strategies, resulting in improved client interactions.
Proprietor
B&M Jewelers
Marietta
01.2016 - 01.2018
- Responsible for ordering, pricing and controlling inventory
- Conducted all aspects of business transactions with vendors
- Managed all business accounts and maintained records
- Coordinate advertising and product promotion
Sales Associate
Icebox Diamonds & Watches
Atlanta
01.2014 - 01.2016
- Conducted sales of fine jewelry
- High volume seller
- Received Excellence in Sales Award in 2016
Sales Associate
Van Adams Jewelers
Snellville
01.2013 - 01.2014
- Performed sales of fine jewelry and assisted in ordering diamonds and gemstones
- Coordinated with vendors on a daily basis
- Assisted in the repair department (measuring items for repair)
Sales Associate
Iroff & Son Jewelers
Alpharetta
01.2012 - 01.2013
- Conveyed work assignments to field personnel
- Maintained records of personnel work status (i.e. sick leave; lunch relief; late report, etc.)
- Provided Field Offices with updates concerning subway disruptions and service status
Repair Shop Clerk/Assistant Manager
Jared The Galleria of Jewelry
Buford
01.2005 - 01.2012
- Organized, managed and filled orders for inventory of diamonds, colored stones and gold
- Conducted quality control of all jewelry under a 10x scope
- Coordinated with vendors, retail stores, corporate and sales offices
- Conducted training of clerical employees
Manager of Fine Diamonds/Gemstones
Gemco International Inc.
Minneapolis
01.1995 - 01.2005
- Supervised employees
- Provided customer service
- Filled phone orders from retail stores and coordinated with vendors and retail stores
- Supervised meetings with staff
Assistant Manager of Fine Colored Gem Stones
Joseph Menzie, Inc.
New York
01.1992 - 01.1995
- Provided customer service
- Worked in close proximity with store owners
- Coordinated with vendors, retail stores, corporate and sales offices
Education
Certified Diamontologist -
Buford, GA01-2011
Some College (No Degree) - Business
Baruch College
New York, NYGraduate -
Hillcrest High School
New YorkSkills
- Client account management
- Customer relationship management (CRM)
- Customer service support
- Claims evaluation
- Time management
- Strong presentation skills
- Customer relationships
- Account management
Timeline
Account Executive
Fana
02.2024 - 01.2026
Sr Claims Representative
Liberty Mutual
03.2021 - 12.2023
Sales Manager
Shane Co.
01.2019 - 01.2021
Proprietor
B&M Jewelers
01.2016 - 01.2018
Sales Associate
Icebox Diamonds & Watches
01.2014 - 01.2016
Sales Associate
Van Adams Jewelers
01.2013 - 01.2014
Sales Associate
Iroff & Son Jewelers
01.2012 - 01.2013
Repair Shop Clerk/Assistant Manager
Jared The Galleria of Jewelry
01.2005 - 01.2012
Manager of Fine Diamonds/Gemstones
Gemco International Inc.
01.1995 - 01.2005
Assistant Manager of Fine Colored Gem Stones
Joseph Menzie, Inc.
01.1992 - 01.1995
Certified Diamontologist -
Some College (No Degree) - Business
Baruch College
Graduate -
Hillcrest High School