Melody Gaillard
Atlanta
Summary
I'm a professional with a strong background in customer interactions and service solutions. My HR experience has equipped me with the ability to support recruitment, handle employee relations, and process payroll. Additionally, I am highly skilled in conflict resolution, communication, and problem-solving. I am a team oriented candidate that is dependable and results-driven.
Overview
4
4
years of professional experience
Work History
Human Resources Assistant
Valley City Linen
10.2023 - Current
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
Member Service Representative
Xtend Inc
04.2023 - 10.2023
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Recognized for consistently achieving a 95% member satisfaction rating.
- Handled large volume of inbound calls every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
In-store Shopper
Whole Foods Market
06.2021 - 04.2023
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
A.S - Business Administration
GRAND RAPIDS COMMUNITY COLLEGE
05-2026
Skills
- Office administration
- Payroll processing
- Maintaining files
- Microsoft Office Suite
- Administrative skills
- Benefits administration
- Human resources administration
- Onboarding coordination
Timeline
Human Resources Assistant
Valley City Linen
10.2023 - Current
Member Service Representative
Xtend Inc
04.2023 - 10.2023
In-store Shopper
Whole Foods Market
06.2021 - 04.2023
A.S - Business Administration
GRAND RAPIDS COMMUNITY COLLEGE
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