Melody Johnson
Springfield
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am also willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have years of experience in customer service, and always consideration of others to assure that they're needs are met to the best of my abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Back up Delivery Driver
Lowe's
Rincon, GA
06.2023 - Current
- Learned duties for various positions and provided backup at key times.
- Managed scheduling and resource allocation to optimize project delivery timelines and team productivity.
- Operated delivery vehicles while adhering to safety protocols and traffic regulations.
- Managed inventory logistics for accurate order fulfillment and delivery scheduling.
- Coordinated cross-departmental projects to enhance operational efficiency and communication.
- Assisted in training new drivers on route navigation and customer service standards.
- Coordinated logistics and scheduling for timely delivery of shipments.
- Streamlined communication between vendors, drivers, and clients to enhance service quality.
- Implemented tracking systems to monitor delivery status and resolve issues proactively.
- Collaborated with cross-functional teams to improve overall operations.
- Managed customer inquiries and complaints, fostering positive relationships through effective resolution strategies.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
- Managed, transmitted and filed delivery paperwork.
- Improved delivery efficiency by optimizing routing and scheduling processes.
- Coordinated order fulfillment processes to ensure timely delivery of customer orders.
- Maintained accurate inventory records using warehouse management systems.
- Conducted quality control checks on products before shipment to minimize errors.
- Implemented process improvements that enhanced workflow efficiency in the fulfillment center.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Heavy Equipment Operator
Harco Construction
Bloomingdale, GA
08.2022 - 06.2023
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated machining equipment safely with team of operators.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Dump Truck Driver
Harco Construstion
Bloomingdale, GA
08.2022 - 06.2023
- Weighed in and out at scales for load ticketing and legal weight compliance.
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Collaborated with site managers to optimize material delivery schedules and workflow.
- Maintained accurate logs of mileage, fuel use, and cargo loads for reporting purposes.
- Ensured adherence to all safety procedures, fostering a culture of workplace safety among team members.
- Collaborated with project managers to ensure timely delivery of required materials for various construction tasks.
- Operated vehicles according to local, regional and federal transportation regulations.
- Maintained required daily logs, vehicle inspection records and mileage.
- Demonstrated a strong commitment to safety by participating in ongoing training courses and staying up-to-date on industry regulations.
- Operated dump truck to transport materials efficiently across construction sites.
- Ensured compliance with local, state, and federal regulations regarding cargo transport, avoiding penalties and legal issues.
- Improved route planning led to more timely deliveries, optimizing fuel consumption and reducing overall project costs.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Collaborated with project managers to develop efficient workflows that enhanced productivity on job sites.
Bus Driver
First Transit
Statesboro, GA
08.2021 - 08.2022
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Georgia driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Overnight Stock Associate
Lowe's
Rincon, GA
11.2019 - 07.2021
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Substitute
Effingham County Board Of Education
Springfield, GA
11.2018 - 11.2019
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Substitute Bus Driver
Effingham County Board Of Education
Springfield, GA
11.2018 - 11.2019
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Georgia driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Cashier
Lowe's
Rincon, GA
02.2017 - 10.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with product inquiries, enhancing service experience.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Associate
Kroger
Rincon, GA
08.2014 - 02.2017
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Sales Model
Hollister
Savannah, GA
08.2012 - 07.2014
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained high levels of professionalism.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
Education
Bachelor of Arts - Philosophy (law Concentration)
Georgia Southern University
Statesboro, GA06-2027
Associate of Science - Business Administration And Management
Purdue Global
10-2028
Skills
- Legal Compliance
- Logical Flow
- Driving Continuous Improvement
- Trial Proceedings
- Court Transcription
- Jury Selection
- Evidence Gathering
- Client Support
- File Pleadings
- Legal and Court Processes
- Team Leadership
- Customer Service
- Communication Skills
- Maximizing Profitability
- Provide Leadership
- Time management
- Customer service
- Verbal and written communication
- Decision-making
- Complex Problem-solving
- Task delegation
- Goal setting
- Documentation and reporting
- Project planning
- Performance management
- Conflict resolution
- Policy implementation
- Data entry
- Work Planning and Prioritization
- Relationship building
- MS office
- Project coordination
- Schedule coordination
- Recordkeeping
Certification
- License class B commercial vehicle driver - 5+ years
Timeline
Back up Delivery Driver
Lowe's
06.2023 - Current
Heavy Equipment Operator
Harco Construction
08.2022 - 06.2023
Dump Truck Driver
Harco Construstion
08.2022 - 06.2023
Bus Driver
First Transit
08.2021 - 08.2022
Overnight Stock Associate
Lowe's
11.2019 - 07.2021
Substitute
Effingham County Board Of Education
11.2018 - 11.2019
Substitute Bus Driver
Effingham County Board Of Education
11.2018 - 11.2019
Cashier
Lowe's
02.2017 - 10.2018
Associate
Kroger
08.2014 - 02.2017
Sales Model
Hollister
08.2012 - 07.2014
Bachelor of Arts - Philosophy (law Concentration)
Georgia Southern University
Associate of Science - Business Administration And Management
Purdue Global