MELODY L. MELSON
Atlanta
Summary
Air export specialist with extensive experience in international logistics and customer service. Demonstrated ability to improve operational efficiency and customer satisfaction through strategic planning and effective communication. Skilled in managing multiple projects while ensuring attention to detail and compliance.
Overview
12
12
years of professional experience
Work History
CFS Agent
Atl Freight
Ellenwood
05.2025 - Current
- Coordinated freight logistics and transportation schedules, achieving timely deliveries for clients.
- Cultivated strong customer relationships, leading to increased service satisfaction.
- Collaborated with team members to resolve freight issues, improving response time.
- Responded promptly to customer inquiries and complaints via phone and email.
Customer Service Shift Supervisor
ACCELERATED COURIER INC.
Forest Park
11.2023 - Current
- Resolved escalated customer complaints by developing effective solutions, restoring customer satisfaction and loyalty.
- Oversee staff operations and provide support to achieve departmental and organizational objectives.
- Collaborated with management to assess team performance and implement targeted strategies for continuous improvement.
- Monitor workflow queues to ensure balanced task distribution among team members.
- Utilize database and software tools to retrieve and share information efficiently.
- Gain in-depth knowledge of company products and services to deliver exceptional customer experiences.
- Access web-based and proprietary systems to locate account and transaction details for customers and team members.
- Cultivated strong business relationships that fostered long-term growth and identified partnership opportunities.
Air Export Specialist
SENATOR INTERNATIONAL
Atlanta
11.2021 - 09.2023
- Ensured compliance with U.S. Customs export regulations through accurate AES filings, letters of credit, and export declarations.
- Negotiated favorable rates and secured cargo space with transportation providers.
- Prepared and processed import/export documentation, ensuring compliance with customs requirements.
- Verified shipment details against documentation, ensuring accuracy of waybill records in digital database.
- Communicated proactively with customers and overseas partners to provide timely updates on orders and shipments.
- Guided customers on transportation options and routing, facilitating informed decision-making.
- Coordinated delivery and storage of goods at destinations, ensuring the accuracy and completeness of shipping documentation.
- Calculated weight, volume, and costs to optimize logistics planning and efficiency.
Import/Export Office Lead
ALLIANCE GROUND INTERNATIONAL
Atlanta
08.2014 - 03.2023
- Designed and implemented import process workflows to align with company policies, procedures, and regulatory requirements.
- Managed U.S. Customs filings and related documentation, facilitating smooth communication and compliance with regulations.
- Responded to customs, customer, and internal inquiries regarding classification, duty rates, and documentation, ensuring full compliance with import regulations.
- Prepared and submitted accurate documentation to governmental agencies to support import activities.
- Coordinated product shipments and international transactions, enhancing freight operations and ensuring compliance.
- Developed load plans, conducted cargo inspections, and oversaw transportation processes to maintain efficiency.
- Served as primary point of contact for internal and external queries on import and export operations, ensuring clarity and consistency.
Education
High School Diploma -
The Pentecostal Christian Academy
Newman, GASkills
- Import and export operations
- Export compliance
- Freight logistics management
- Air export documentation processes
- Project management
- Operational efficiency
- Process improvement
- Budget management
- Critical thinking skills
- Complex problem solving
- CargoWise proficiency
- Microsoft Outlook expertise
- Relationship management
- Cross-functional collaboration
- Leadership and team building
- Staff development
- Performance management
- Client communication
- Verbal and written communication
- Needs assessment
- Time management
- Air export documentation processes
Highlights And Accomplishments
- Recognized for optimizing the transportation routes and delivery schedules to minimize costs and time.
- Used software tools to track shipments, inventory levels, and delivery performance.
- Analyzed data to identify trends and improve logistics strategies.
- Built and maintained relationships with carriers, suppliers, and customers.
- Ensured adherence to local, national, and international regulations.
- Promoted safe handling, storage, and transportation of goods.
- Identified cost-saving opportunities without compromising quality or service.
- Worked with cross-functional teams to align logistics goals with organizational objectives.
- Leads and mentors team members to enhance productivity and efficiency.
- Developed and implemented logistics plans to support business growth and sustainability.
- Recognized for being a solid performer displaying exceptional work ethic, dedication and professionalism.
- Admired for dedication, reliability and operational success.
- Acknowledged by management and staff for attentiveness, availability and integrity.
Timeline
CFS Agent
Atl Freight
05.2025 - Current
Customer Service Shift Supervisor
ACCELERATED COURIER INC.
11.2023 - Current
Air Export Specialist
SENATOR INTERNATIONAL
11.2021 - 09.2023
Import/Export Office Lead
ALLIANCE GROUND INTERNATIONAL
08.2014 - 03.2023
High School Diploma -
The Pentecostal Christian Academy