Melody Smith
Valdosta
Summary
Accomplished Executive Housekeeper with a proven track record at Hampton Inn By Hilton, enhancing guest satisfaction and retention through meticulous attention to detail and a strong focus on quality standards. Skilled in problem-solving and teamwork, adept at optimizing operations and fostering a collaborative environment. Demonstrated excellence in guest relations and staff management, significantly reducing staff turnover.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Macy's
Customer Service Support
Walmart
08.2024 - Current
- Provided swift customer service support in high-pressure situations, resolving device functionality issues.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Supported sales initiatives by promoting additional products and services during customer interactions.
Executive Housekeeper
Hampton Inn By Hilton
03.2022 - 12.2022
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
Housekeeper/Room Attendant
Marriott
05.2021 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
Education
Medical Office Administration
Laurus Technical Institute
Dunwoody, GA06.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Guest relations
- Merchandise display
Timeline
Customer Service Support
Walmart
08.2024 - Current
Executive Housekeeper
Hampton Inn By Hilton
03.2022 - 12.2022
Housekeeper/Room Attendant
Marriott
05.2021 - 04.2022
Sales Associate
Macy's
Medical Office Administration
Laurus Technical Institute
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