Melody Sutton
Griffin
Summary
Proven Merchandiser with a track record of enhancing customer satisfaction and sales growth, notably at Lowes Home Improvement Stores. Expert in merchandising and product rotation, coupled with exceptional teamwork and problem-solving skills. Achieved significant improvements in store appearance and inventory accuracy through innovative strategies and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Frozen Food Stocker Lead
Kroger
08.2022 - Current
- Increased customer satisfaction through prompt attention to special requests or concerns regarding frozen food items.
- Maintained a clean and safe work environment, adhering to strict health and safety guidelines.
- Contributed to sales growth through effective merchandising strategies that promoted high-demand items.
- Addressed discrepancies between physical inventory counts and system records promptly, ensuring accurate reporting and minimal discrepancies.
- Ensured optimal inventory levels by consistently monitoring stock levels and placing timely orders for replenishment.
- Streamlined restocking processes by identifying patterns in demand for various items during different seasons or promotions periods.
- Participated in regular training sessions to stay informed on company policies, product knowledge, and industry trends affecting frozen foods sales performance.
- Enhanced product organization by implementing efficient stocking and rotation techniques.
- Conducted regular freezer temperature checks, ensuring the preservation of food quality and safety.
- Assisted in the training and development of new team members, sharing best practices and providing guidance to ensure their success as Frozen Food Stockers.
- Optimized store appearance by organizing frozen food displays in visually appealing arrangements.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Frozen Food Stocker
Ingles
01.2022 - 07.2022
- Increased customer satisfaction through prompt attention to special requests or concerns regarding frozen food items.
- Maintained a clean and safe work environment, adhering to strict health and safety guidelines.
- Optimized store appearance by organizing frozen food displays in visually appealing arrangements.
- Contributed to sales growth through effective merchandising strategies that promoted high-demand items.
- Enhanced product organization by implementing efficient stocking and rotation techniques.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
General Merchandiser
Food Depot Market
02.2021 - 12.2021
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Merchandiser
Lowes Home Improvement Stores
03.2019 - 10.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Created visual displays to highlight new and featured products.
- Proposed new ideas and concepts to enhance merchandise displays.
Education
General Education Diploma - General Studies
Griffin Technical College
Griffin07.1996
Skills
- Customer service
- Restocking shelves
- Workplace safety
- Cleanliness
- Heavy lifting
- Shelf organization
- Pallet jack operation
- Cleaning procedures
- Product restocking
- Maintaining displays
- Product rotation
- Merchandising
- Temperature monitoring
- Sales promotion
- Pallet jack usage
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Team coordination
- Cash register operations
- Inventory counting
- Task prioritization
- Quality control
Timeline
Frozen Food Stocker Lead
Kroger
08.2022 - Current
Frozen Food Stocker
Ingles
01.2022 - 07.2022
General Merchandiser
Food Depot Market
02.2021 - 12.2021
Merchandiser
Lowes Home Improvement Stores
03.2019 - 10.2020
General Education Diploma - General Studies
Griffin Technical College
Similar Profiles
Robert SovernRobert Sovern
Front End Supervisor at KrogerFront End Supervisor at Kroger
Amanda CoganAmanda Cogan
Inventory Control Supervisor at KrogerInventory Control Supervisor at Kroger
Georgio MiddletonGeorgio Middleton
Delivery Driver at KrogerDelivery Driver at Kroger