Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Melony Leonard

Jackson

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Central Business Office Supervisor

Georgia Urology, PA
McDonough
01.1997 - 06.2021
  • Supervised daily operations of business office activities for healthcare services.
  • Oversaw the Payment Posting Department, Insurance Verification Unit, and Patient Accounts Department.
  • Managed staff scheduling and ensured adequate coverage for patient needs.
  • Trained new employees on office procedures and healthcare policies.
  • Assisted in resolving patient inquiries regarding billing and insurance matters.
  • Monitored employee attendance records and took appropriate action when necessary.
  • Provided customer service to clients regarding billing inquiries or other payments-related issues.
  • Developed and implemented policies and procedures to ensure accurate financial records, effective internal controls and compliance with applicable laws.
  • Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
  • Managed daily operations within the business office, ensuring efficient workflow and productivity.
  • Supervised office staff, including hiring, training, evaluation, and development of team members.
  • Handled confidential information with discretion and integrity.
  • Provided administrative support to senior management as needed.
  • Ensured compliance with legal and regulatory requirements affecting the business office.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Certified Chiropractic Assistant

Fayette Chiropractic
Fayetteville
02.1994 - 12.1996
  • Handled insurance verification and billing inquiries with accuracy.
  • Assisted with office management tasks such as scheduling appointments, filing paperwork, and collecting payments.
  • Managed laboratory tests such as X-rays or blood tests requested by the chiropractor.
  • Prepared treatment rooms and ensured cleanliness for optimal patient care.
  • Assisted with preparing billing documents for insurance companies or other third-party payers.
  • Prepared treatment rooms for patient visits by ensuring cleanliness and stocking supplies.
  • Observed safety protocols while assisting with treatments such as electric stimulation therapy or ultrasound therapy.
  • Maintained a professional attitude when interacting with patients and their families.
  • Explained various therapeutic treatments to patients prior to beginning treatment plans.
  • Performed administrative duties including answering phones, greeting patients, and maintaining records.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Communicated with insurance companies to facilitate proper billing procedures and collect payments.
  • Input patient data into medical software and provided appropriate updates to records.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Processed patient payments and handled billing inquiries.
  • Compiled and organized patient records, ensuring confidentiality and compliance.

Education

High School Diploma -

Riverdale High School
Riverdale, Ga.
05-1981

Skills

  • Payment posting
  • Insurance verification
  • Staff training
  • Office management
  • Financial compliance
  • Customer relationship management
  • Data entry accuracy
  • Problem solving
  • Time management
  • Electronic medical records (EMR) systems
  • Office administration
  • Staff training and development
  • Administrative support
  • Credit and collections
  • Administrative procedures

Affiliations

Currently I am exploring the world of gardening. Researching and learning the methods and techniques of growing different vegetables has became addictive. The success of a producing plant has such a wonderful feeling of self accomplishment. Providing fresh and healthy meals for my family is a plus.

Certification

Attended Dekalb College for Chiropractic Assistant certification

References

References available upon request.

Timeline

Central Business Office Supervisor

Georgia Urology, PA
01.1997 - 06.2021

Certified Chiropractic Assistant

Fayette Chiropractic
02.1994 - 12.1996

High School Diploma -

Riverdale High School

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Melony Leonard