Melvia Key

Advocate for Medicare recipients. Insurance plan sales representative. Prescription data entry.

• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

Oversaw thousands of chicken before orders were shipped.

• Maintained clean and neat work areas to maximize productivity
• Cut, wrapped, weighed and labeled orders for customers

Worked with multiple Walmart Super Stores Independently promoting Smart Talk products.

Responsibilities: Meeting weekly sales goals, participating In weekly team meetings, overseeing/assisting with new customer activations.

While working for Convergys Serviced for two major companies. Cricket Wireless also wireless AT&T.

• Reviewed customer data to assess current issues and determine potential solutions
• Assisted customers with completing quick and efficient sales transactions
• Maintained revenue streams by exhausting every option before offering refunds
• Informed customers about billing procedures, processed payments and provided payment option setup assistance