MELVIN SERRANO
Warner Robins,GA
Summary
Dedicated team player. Provide product solutions based on the needs of customers. I have the ability to overcome objections.
Overview
11
11
years of professional experience
Work History
Warehouse I
ATD
07.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Loaded, unloaded, tires to and from trucks and production areas.
- Consistently lifted materials weighing as much as 300 pounds.
Busser
Portofino Italian Restaurant
08.2019 - Current
- Greeting customers upon arrival to restaurant
- Picking up all customers dishes, Refilling Drinks, and boxing up customers food
- Making sure everyone is satisfied with there meals
- Organizing and keeping restaurant cleaned and sanitized.
Sales Associate
Adidas
03.2019 - 09.2019
- Assess customers needs and provide assistance information about the shoes, clothing, and accessories
- Cross sell products in other departments
- Follow and make department sale goes on a monthly, quarterly and annual basis
- Suggest ways to improve sales through new sales promotions.
Stock
Adidas
11.2018 - 02.2019
- Removing boxes from trucks
- Assembling clothes, shoes and accessories
- Censoring all sneakers
- Lifting up more than 40 pounds of boxes.
Assistant Manager
Metro PCS
11.2016 - 06.2018
- Accurately completed cash register transactions
- Adhered to all store retail procedures and policies
- Made sure all shelves, counters and tables are cleaned and sanitized
- Trained every new employee
- Open and closed store
- Provided excellent customer service to all customers
- Received and processed cash and credit payments
- Served multiple customers at once in a stressful environment.
Inhouse Admin
Westgate Resorts
05.2015 - 01.2016
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Walked guest over to receive welcome packets
- Entering guest information on excel spreadsheet.
Stock
PUMA
11.2014 - 04.2015
- Acknowledged customer issues
- Unloading merchandise from company truck
- Assembled shoes, clothing and accessories.
Stock
Old Navy
02.2013 - 10.2014
- Comply with inventory control procedures
- Removing boxes of company truck and assembling them in pallets.
Education
Gateway High School
Kissimmee, FLSkills
- Microsoft and Excel
- Stock replenishment
- Lean warehousing
- Packaging and labeling
- Storage organization
- Loading and unloading
- Bilingual
Timeline
Warehouse I
ATD
07.2023 - Current
Busser
Portofino Italian Restaurant
08.2019 - Current
Sales Associate
Adidas
03.2019 - 09.2019
Stock
Adidas
11.2018 - 02.2019
Assistant Manager
Metro PCS
11.2016 - 06.2018
Inhouse Admin
Westgate Resorts
05.2015 - 01.2016
Stock
PUMA
11.2014 - 04.2015
Stock
Old Navy
02.2013 - 10.2014
Gateway High School
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