Mena Ahmad
Thomasville
Summary
Results-driven travel sales and client engagement professional with 15+ years of experience generating leads, conducting outbound calls, closing high-value sales, and managing clients/members in fast-paced and remote environments. Proven success in consultative selling, exceeding sales targets, and building long-term client relationships. Background in cruise and travel sales, with recognition for top performance and revenue growth. Skilled in CRM systems, pipeline management, and high-volume outbound engagement.
Overview
22
22
years of professional experience
Work History
Member Services Advocate-Remote
Point32Health/Tufts Healthplan
05.2023 - 12.2025
- Supported members with account questions and benefits inquiries.
- Delivered clear, helpful and friendly assistance in a high-volume, remote work environment.
- Documented interactions accurately to support service continuity.
- Collaborated with team members to enhance customer service strategies and workflows.
- Maintained HIPAA compliance at all times.
CSR II-Remote
WPS Health Solutions
04.2022 - 01.2023
- Provided customer support for TRICARE beneficiaries and healthcare providers within a Department of Defense contractor environment.
- Managed Priority and Congressional inquiries, ensuring timely and accurate resolution of sensitive cases.
- Assisted Military Treatment Facilities (MTFs)with account inquiries, documentation, and service coordination.
- Maintained organized, detailed case documentation within internal systems and database.
- Managed high-volume inbound and outbound calls while maintaining strict service and compliance standards within a remote environment.
Business Manager/Accounting Clerk
S & A Enterprises / Prestige Limousine
01.2007 - 08.2016
- Managed daily operations for a luxury transportation service company, including overseeing scheduling and logistics.
- Led a 4-person sales team to expand corporate accounts and luxury event bookings by 52%.
- Spearheaded the onboarding of 5 professional chauffeurs, providing specialized training in luxury etiquette and VIP hospitality protocols to ensure a premium client experience.
- Booked domestic and international travel for executives and employees.
- Responded to all communications promptly, accurately, and efficiently.
- Maintained organized filing and client communication logs.
Hotel Coordinator/ Client Support
Travel Impressions
05.2005 - 11.2006
- Facilitated 60+ inbound and outbound calls with hotels, vendors, and travel agencies.
- Resolved booking issues regarding hotel inventory and coordinated last-minute changes.
- Maintained accurate internal tracking for hotel availability.
- Collaborated with team members to improve operational efficiency in hotel coordination tasks.
- Trained new staff on hotel inventory procedures and vendor relations.
Travel Agent
International Tours-5th Ave
New York
01.2004 - 05.2005
- Generated revenue through consultative sales of cruises, vacation packages, and travel services.
- Conducted outbound follow-ups and lead engagement to convert inquiries into confirmed bookings.
- Consistently exceeded sales targets and earned recognition as Travel Agent of the Year.
- Upsold excursions, upgrades, and add-ons to maximize revenue per booking.
- Built and managed a pipeline of clients, driving repeat business and referrals.
Education
Certificate - Travel Administration & Management
Travel Careers International
NYTechnical Diploma - Accounting & Data Processing
Wiregrass Georgia Technical College
Valdosta, GAAssociate of Applied Science - Medical Technology/Phlebotomy
Southern Regional Technical College
Thomasville, GASkills
Outbound Travel Sales and Vacation Planning
Lead Generation and Cold-calling
CRM Systems and Pipeline Management
Client Relationship Management
Upselling and Sales Quota Achievement
High-volume Phone Engagement
Sabre GDS Reservation System
Microsoft Suite
Achievements
- Recognized for exceeding sales targets for several months.
- Awarded Travel Agent of the Year.
Timeline
Member Services Advocate-Remote
Point32Health/Tufts Healthplan
05.2023 - 12.2025
CSR II-Remote
WPS Health Solutions
04.2022 - 01.2023
Business Manager/Accounting Clerk
S & A Enterprises / Prestige Limousine
01.2007 - 08.2016
Hotel Coordinator/ Client Support
Travel Impressions
05.2005 - 11.2006
Travel Agent
International Tours-5th Ave
01.2004 - 05.2005
Certificate - Travel Administration & Management
Travel Careers International
Technical Diploma - Accounting & Data Processing
Wiregrass Georgia Technical College
Associate of Applied Science - Medical Technology/Phlebotomy
Southern Regional Technical College