Menong ‘Birdie’ Yang
Sugar Hill
Summary
Dedicated technical application specialist focused on applications support, committed to optimizing inventory processes and systems to drive operational efficiency. Proven ability to minimize downtime while ensuring seamless integration of technology solutions within organizational frameworks. Extensive experience in warehouse operations, logistics, supply chain management, and inventory oversight enhances the capacity to deliver innovative solutions that align with business objectives. Eager to leverage expertise in a dynamic environment to contribute to organizational success and continuous improvement.
Overview
11
11
years of professional experience
Work History
Technical Application Specialist (Tier 2)
Epicor
07.2024 - 05.2026
- Provided Tier II support for enterprise applications and follow up on assigned support cases to create a remarkable experience for customers, clearly and professionally communicating case updates by phone and email.
- Trained in TCL commands for troubleshooting, diagnose, and resolve complex technical issues while proactively recommending process improvements.
- Developed training materials and conducted sessions for end-users to optimize application usage and functionality.
- Analyzed client requirements and provided tailored solutions, ensuring alignment with business objectives and technology capabilities.
- Performed root cause analysis and provided technical solutions to production related application errors.
- Elevated customer service satisfaction levels by 30% via speedy resolution of technical issues related to Eclipse.
Inventory Manager
Atlanta Community Food Bank
10.2023 - 05.2024
- Maintained compliance with inventory management standards and audit requirements.
- Coordinated month-end and year-end closing.
- Ensured proper use of the Wisys WMS to develop and implement procedures and troubleshoot issues pertaining to the WMS and eCommerce.
- Collaborated with leadership to assess current systems and identify cost-effective opportunities to improve productivity through system enhancements.
- Trained and mentored staff on best practices for inventory control and data entry.
- Led cross-functional teams in identifying areas for process improvement within inventory management.
- Reduced and sustained inventory waste from 1.5% to 1% from 2022 to 2024.
Inventory Analyst
Atlanta Community Food Bank
04.2022 - 10.2023
- Ensure the accurate and timely daily inventory cycle-count process and proper data integrity for data reporting to the organization, auditors, and Feeding America.
- Drive cross functional execution of monthly routines for managing inventory data and for completing various monthly and annual reports to internal and external stakeholders.
- Develop and implement tools and periodic reports for analyzing inventory activity and supporting ACFB leadership in operational decision making and business needs.
- Ran basic SQL queries to develop new Wisys ERP tables for user views and for SAP reporting.
- Train applicable staff on the use of WMS functions, ERP tools, and SAP reporting.
- Created a food distribution and sustainability model in July 2023 that successfully saved 1.5 Million Lbs of food from waste.
Remote Systems Generalist
QuikTrip Distribution Center
07.2015 - 04.2022
- Manage and adjust work orders to complete manufacturing process, including transfers and inventory depletion in the warehouse management system in JDE EnterpriseOne.
- Process and handle customer complaints, answering questions and providing alternative solutions.
- Increase customer satisfaction by resolving product recall/return issues.
- Inspect and audit physical inventory for quality to generate department audit reports.
- Maintain established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Plan and supervise shipments from production to end-user and scheduled daily and weekly routes.
Education
Bachelor of Science - Accounting
Western Governor's University
Salt Lake City, UT (Online)04-2022
Bachelor of Business Administration - Accounting
Georgia Gwinnett College
Gwinnett, GA12-2017
Skills
- Data management
- Initiative and Self-motivation
- Excellent communication skills, both verbal and written
- Competent in problem-solving and decision-making
- Strong knowledge of Excel spreadsheets and other Microsoft applications
- Experience in Eclipse ERP, Crystal SAP Reporting, Macola ERP, Wisys Agility WMS, JDE Enterprise One
Websites
Timeline
Technical Application Specialist (Tier 2)
Epicor
07.2024 - 05.2026
Inventory Manager
Atlanta Community Food Bank
10.2023 - 05.2024
Inventory Analyst
Atlanta Community Food Bank
04.2022 - 10.2023
Remote Systems Generalist
QuikTrip Distribution Center
07.2015 - 04.2022
Bachelor of Science - Accounting
Western Governor's University
Bachelor of Business Administration - Accounting
Georgia Gwinnett College