Mercedes Gray
Atlanta
Summary
Detail-oriented and results-driven Program Manager with a strong background in administration, operations, and investigations. A veteran with experience in project coordination, personnel management, and process optimization across government, military, and corporate environments. Adept at managing multiple projects, improving operational efficiency, and leading cross-functional teams. Strong analytical, organizational, and communication skills with the ability to develop and implement strategic initiatives. Holds an active Top Secret Clearance. CORE SKILLS & COMPETENCIES Program & Project Management Operations & Process Improvement Strategic Planning & Execution Risk Management & Compliance Personnel Training & Development Data Analysis & Reporting Stakeholder & Vendor Coordination Government & Military Operations Records & Investigations Management Communication & Team Leadership
Overview
7
7
years of professional experience
Work History
Program Support Specialist
Celestar Corporation
Fort Lauderdale
07.2021 - Current
- Company Overview: Government Contractor
- Manage administrative operations and project coordination for a federal background investigations program, ensuring compliance with DOD regulations
- Lead records management, overseeing classified and sensitive materials, personnel records, and investigative reports
- Coordinate cross-functional teams and stakeholders, providing technical data analysis and policy compliance support
- Track and manage government equipment, training materials, and resources, ensuring efficient utilization
- Prepare investigative reports and assist in risk assessment for personnel security evaluations
- Conduct process improvements to enhance investigative workflow and administrative efficiency
- Government Contractor
Aviation Ordnanceman & Administration Clerk
United States Navy
Portsmouth
02.2019 - 06.2021
- Oversaw administrative and HR operations, including personnel records, payroll, travel allowances, and reimbursement processing
- Trained and supervised military personnel, ensuring compliance with federal regulations and improving team performance
- Managed contract performance evaluations, post-award compliance, and policy enforcement
- Conducted data analysis and reporting for senior leadership to optimize contract management and personnel readiness
- Provided medical and operational support, including assisting in COVID-19 response initiatives
Training Petty Officer
United States Navy
Sasebo
04.2018 - 02.2019
- Led training programs for shipboard personnel, developing and implementing learning materials
- Managed compliance tracking and provided operational guidance to enhance readiness and performance
- Developed strategic training initiatives, ensuring personnel met operational and technical skill requirements
Education
Associate of Arts - Business Administration
Georgia State University
Atlanta06-2025
Skills
- Program & Project Management
- Operations & Process Improvement
- Strategic Planning & Execution
- Risk Management & Compliance
- Personnel Training & Development
- Data Analysis and Reporting
- Stakeholder & Vendor Coordinatio
- Government & Military Operations
- Records & Investigations Management
- Communication & Team Leadership
Additional Information
- CERTIFICATIONS & CLEARANCES , Top Secret Clearance (Issued: March 2023) Basic Life Support & First Aid (Certified: January 2021) Navy & Marine Corps Achievement Medal (NAM) Sexual Assault Prevention & Response (SAPR) Training
Timeline
Program Support Specialist
Celestar Corporation
07.2021 - Current
Aviation Ordnanceman & Administration Clerk
United States Navy
02.2019 - 06.2021
Training Petty Officer
United States Navy
04.2018 - 02.2019
Associate of Arts - Business Administration
Georgia State University
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