Mercedes Hernandez
Lawrenceville
Summary
Dedicated Front Desk Receptionist with a proven track record at Delta Pediatrics, excelling in customer service and time management. Mastered appointment scheduling and data entry, enhancing office workflow efficiency by 30%. Known for creating welcoming environments and fostering strong team relationships through exceptional listening skills and attention to detail.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Delta Pediatrics
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments , reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Hope Clinic
02.2019 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
GED -
Options For Youth
Rancho Cordova, CA07.2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Delta Pediatrics
08.2022 - Current
Front Desk Receptionist
Hope Clinic
02.2019 - 08.2022
GED -
Options For Youth
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