Mercedes Sinkfield
McDonough,GA
Summary
Dynamic IT Team Lead with a proven track record at ProLogic ITS, excelling in software development and network administration. Expert in resolving conflicts and enhancing team productivity, I implemented training programs that improved service quality. Adept at customer support, I fostered strong relationships, driving satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Lead Information Technology Specialist
ProLogic ITS
06.2020 - Current
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Call Center Team Lead
Chime Solutions
09.2017 - 06.2020
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
Sales Associate Supervisor
JCPenney
01.2012 - 07.2017
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Education
High School Diploma -
Kendrick High School
Columbus, GAAssociate of Science - Cybersecurity
DeVry University
St Louis, MO04-2026
Skills
- Software development
- Business analysis
- Network administration
- Customer support
Timeline
Lead Information Technology Specialist
ProLogic ITS
06.2020 - Current
Call Center Team Lead
Chime Solutions
09.2017 - 06.2020
Sales Associate Supervisor
JCPenney
01.2012 - 07.2017
High School Diploma -
Kendrick High School
Associate of Science - Cybersecurity
DeVry University