Merie VanCavage

Manage the operational and financial performance of MRO accounts, ensuring contract compliance and customer satisfaction. Lead internal teams in executing fixed-rate, PBH, and material programs while meeting KPIs. Build strong client relationships and oversee performance reviews using key metrics and scorecards. Collaborate with sales and product teams to support growth opportunities and provide technical expertise. Maintain product knowledge and coordinate logistics, documentation, and engineering to ensure timely service delivery.

Managed daily branch operations and oversaw loan processing from application to closing, including credit reviews and documentation. Handled administrative tasks, maintained schedules, processed payments, and ensured compliance with company procedures. Supported both staff and customers, serving as a dependable team leader.