Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merritt Arnold

Eatonton

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Diligent with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Server/Bartender

Harbor Club
09.2019 - Current
  • Performed barback duties
  • Provided friendly customer service
  • Performed Opening and closing duties
  • Experience with fast paced and high volume environments
  • Maintained safety standards
  • Handled drawer cash outs
  • Managed inventory

Medical Receptionist

26 Foot and Ankle
09.2022 - 03.2023
  • Verified patient insurance information and collected co-pays and payments for services rendered
  • Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
  • Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
  • Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
  • Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
  • Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
  • Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
  • Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
  • Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
  • Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
  • Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail

Customer Service Representative

Bug House Pest Control
11.2020 - 04.2021
  • Performed data entry for customer information
  • Assisted customers with a warm and professional attitude
  • Set up client appointments
  • Provided policy and service information
  • Answered general questions
  • Answered calls from customers and clients
  • Resolved customer information and complaints
  • Handled online orders and credit card transactions

Unit Secretary

PUTNAM GENERAL HOSPITAL
01.2019 - 07.2020
  • 1. Answer phone calls
  • 2. Customer Service
  • 3. Data entry
  • 4. Clinical trials
  • 5. Scheduled appointments

Sterilization Technician

PUTNAM GENERAL HOSPITAL
01.2019 - 07.2020
  • Washed all of the instruments used during operation
  • In the OR room during procedures
  • Helped with after care procedures
  • Laying out medical supplies before a procedure

Cashier/Sales Associate

On Cloud 9
05.2015 - 08.2017
  • Greeted Customers when they walked in
  • Cashier
  • Customer service
  • Inventory
  • Answered phone calls

Education

High School Diploma -

Gatewood
Eatonton, GA
05-2017

No Degree - Nursing

University of North Georgia
Athens, GA

Skills

  • Consistent work performance
  • High-quality client service
  • Cash management
  • Client relationship management
  • Service excellence
  • Critical thinking
  • Customer relations
  • Client support experience
  • Relationship building

Timeline

Medical Receptionist

26 Foot and Ankle
09.2022 - 03.2023

Customer Service Representative

Bug House Pest Control
11.2020 - 04.2021

Server/Bartender

Harbor Club
09.2019 - Current

Unit Secretary

PUTNAM GENERAL HOSPITAL
01.2019 - 07.2020

Sterilization Technician

PUTNAM GENERAL HOSPITAL
01.2019 - 07.2020

Cashier/Sales Associate

On Cloud 9
05.2015 - 08.2017

High School Diploma -

Gatewood

No Degree - Nursing

University of North Georgia
Merritt Arnold