Mersaidies Salinas
Atlanta
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients and customers. Exceptional ability to manage multiple tasks and adapt quickly to changing situations. Motivated and eager to learn new skills.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Patient Care Coordinator
Walgreens Specialty Pharmacy
Atlanta
10.2023 - Current
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
- Used computer and job-related software to compile and record medical charts and reports.
- Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders.
- Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility.
- Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency.
Office Assistant
Washington State Penitentiary
Walla Walla
04.2023 - 08.2023
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Supported staff by performing data entry and completing administrative duties.
- Scheduled appointments, maintaining calendars for personnel.
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
Teller
Gesa Credit Union
Walla Walla
04.2020 - 04.2022
- Advised clients on investment strategies that best suited their individual needs and goals.
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Ensured that all customer data was kept confidential according to bank policy standards.
Education
McLaughlin High
Milton-Freewater, ORSkills
- Customer Service
- Data Entry
- Attention to detail
- Critical thinking
- Communication
Timeline
Patient Care Coordinator
Walgreens Specialty Pharmacy
10.2023 - Current
Office Assistant
Washington State Penitentiary
04.2023 - 08.2023
Teller
Gesa Credit Union
04.2020 - 04.2022
McLaughlin High