Merton Gray
Decatur
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1995
1995
years of post-secondary education
Work History
Retail Storage Manager
Navy Exchange Guam
Guantanamo Bay
07.2014 - 12.2024
- Managed inventory levels to ensure optimal storage capacity and efficiency.
- Coordinated team schedules to align with operational needs and workflow demands.
- Developed and implemented storage processes to enhance organization and accessibility.
- Monitored shipment receipts for accuracy and proper documentation standards.
- Conducted regular audits of storage areas to maintain compliance with regulations.
- Established key performance indicators for measuring warehouse efficiency and effectiveness.
- Organized daily workflow activities within the warehouse to maximize productivity while ensuring quality standards were met.
- Conducted regular inspections of equipment used in the warehouse to identify potential maintenance needs.
- Worked closely with vendors to negotiate contracts that provided cost savings while meeting organizational requirements.
- Investigated customer complaints related to incorrect or missing items received from shipments.
- Created detailed reports regarding inventory status, discrepancies between actual counts and computerized records, shipment errors.
- Maintained accurate records of inventory transactions such as product movement, location changes, and quantity adjustments.
- Monitored inventory levels to ensure accuracy and availability of stock for distribution.
- Analyzed current operating procedures to identify areas where improvements can be made in order to optimize workflow processes.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
RAMS Coordinator
Navy Exchange Guam
Guantanamo Bay
07.2009 - 07.2014
- RAMS Coordinator ensures efficient use of RAMS Merchandising System applications in the retail store complex.
- Monitors work processes and results.
- Takes action to ensure ongoing systems effectiveness.
- Identifies problem areas related to the use of RAMS Merchandising Systems and processes in the Retail and Services Store Complex and recommends corrective action.
- Oversees procedures related to inventory control, receiving, store to store transfers, charge backs, inventory adjustment on modernization systems, scanning and price changes.
- Develops training and conducts OJT/classroom training. Manages RAMS administration / supervise associates and oversees/reviews stock models with regards to quarterly review.
Retail Operations Clerk
Navy Exchange Guam
Guantanamo Bay
07.2003 - 07.2009
- Processed customer transactions efficiently at Navy Exchange Guam.
- Managed inventory levels to ensure product availability on the sales floor.
- Assisted customers with inquiries and provided information about products and services.
- Coordinated stock replenishment and organized merchandise displays effectively.
- Maintained accurate records of sales and inventory movements daily.
- Collaborated with team members to streamline operational workflows and improve efficiency.
- Maintained filing system for all operations documents and reports.
- Performed data entry tasks for order processing, shipping and billing activities.
- Processed customer orders and invoices, ensuring accuracy of information.
- Responded promptly to customer requests via email or phone in a professional manner.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Managed incoming calls from customers regarding product inquiries and complaints.
- Monitored stock levels and identified shortages or overages as needed.
- Investigated discrepancies between customer orders and actual deliveries received.
- Reviewed container supply and demand reports to populate inventory management report.
- Coordinated shipments with freight carriers and provided tracking information to customers.
- Updated and input route information into computer system on daily basis.
Customer Service Clerk
Navy Exchange Guam
Guantanamo Bay
07.2002 - 07.2003
- Assisted customers with inquiries and provided product information.
- Processed transactions using point-of-sale systems efficiently.
- Maintained clean and organized merchandise displays for easy access.
- I provided customer on a daily basses to hundreds of active duty service members of all U.S. Armed Forces branches and their family members; DOD civilians and their respective family members; and contractor personnel
- Collaborated with team members to ensure smooth store operations.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Maximized revenue by proactively building and managing key customer relationships.
Education
St Catherine High School
Spanish Town, JamaicaSkills
- Inventory management
- Logistics coordination
- Data analysis
- Compliance auditing
- Team leadership
- Customer complaint resolution
- Effective communication
- Time management
- Problem solving
- Training and development
- Demand forecasting
- Warehouse operations
- Stock control
- Shipping and receiving
Timeline
Retail Storage Manager
Navy Exchange Guam
07.2014 - 12.2024
RAMS Coordinator
Navy Exchange Guam
07.2009 - 07.2014
Retail Operations Clerk
Navy Exchange Guam
07.2003 - 07.2009
Customer Service Clerk
Navy Exchange Guam
07.2002 - 07.2003
St Catherine High School
Similar Profiles
Ashley MansapitAshley Mansapit
Sales Associate at Navy Exchange GuamSales Associate at Navy Exchange Guam
Johlaine CharfaurosJohlaine Charfauros
Sales Associate/Customer Service Representative at Navy Exchange GuamSales Associate/Customer Service Representative at Navy Exchange Guam
Ryan BrownRyan Brown
Warehouse Worker at Navy Exchange Distribution Center - Naval Station GuamWarehouse Worker at Navy Exchange Distribution Center - Naval Station Guam
Stephanie SandovalStephanie Sandoval
Team Member at Tractor Supply CompanyTeam Member at Tractor Supply Company
Maggie FradyMaggie Frady
Owner and Merchandiser at Thrifting Nifty - Etsy StoreOwner and Merchandiser at Thrifting Nifty - Etsy Store