Meryem Apiliogullari
Atlanta,GA
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic at Poke City to enhance team collaboration and customer satisfaction. Skilled in money handling and customer service, I significantly contributed to streamlining operations and improving service delivery, demonstrating a keen attention to detail and a commitment to excellence.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2
2
years of professional experience
Work History
Kashier
Poke City
08.2024 - Current
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Enhanced customer loyalty by participating in rewards program enrollment.
Kashier
Goodfellas Pizza
10.2023 - 12.2023
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Kitchen Staff Member, Drive Thru
McDonald's
03.2023 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Followed recipes and chef instructions to prepare food correctly.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Learned other teammates' work tasks to train as backup.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Transported food items from storage areas to kitchen for prepping.
- Assisted in setting up and breaking down kitchen stations.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Monitored food temperature, discarding items not stored correctly.
Education
Associate of Science - Psychology
Georgia State University
Atlanta, GASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Organization and cleanliness
- Ingredient preparation
- Money handling
- Order taking
- Cash management
- Refund handling
- Attention to detail
Languages
Turkish
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Kashier
Poke City
08.2024 - Current
Kashier
Goodfellas Pizza
10.2023 - 12.2023
Kitchen Staff Member, Drive Thru
McDonald's
03.2023 - 06.2023
Associate of Science - Psychology
Georgia State University
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