Messiya Heyward
Norcross
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Results-oriented software engineering professional with expertise in building secure applications. Excellent team player with positive attitude. Solid background building Web and mobile applications.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Results-oriented software engineering professional with expertise in building secure applications. Excellent team player with positive attitude. Solid background building Web and mobile applications.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Team Lead
Server Jobs
09.2024 - 11.2025
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented company policies and procedures for professional, cohesive customer care.
- Completed bi-weekly payroll for 10+ employees.
Hostess Manager and Server
Waffle House Restaurant
09.2024 - 01.2025
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
K12
Norcross, GA05-2025
Skills
- Customer service and engagement
- Store cleaning
- Kennel cleaning and sanitation
- Positive attitude
- Safety protocols
- Reliable team player
- Skill development
- Food inspection
- Hostess support
- Multitasking and organization
- Calm under pressure
- Friendly, positive attitude
What Im Working On
- Skill
- Education
- Volunteering work
- Biology
- Pet care
- Veterinarian Assistant
Fun Stuff
Coming-of-age, Psychological thrillers, Sci-fi, Indie drama, Horror, Honest, funny, and not too serious, Entertainment writer or social media editor at a film studio or media site
Skills
Dedicated and versatile professional with experience in customer service, cleaning, food and beverage service, and volunteer work. Known for strong communication skills, a positive attitude, and the ability to adapt quickly to new roles and environments. Skilled in maintaining high standards of cleanliness, providing excellent customer support, and working efficiently in fast-paced, team-oriented settings. Reliable, detail-oriented, and committed to delivering quality service while fostering a respectful and inclusive atmosphere.
Languages
English
Full Professional
Hobbies and Interests
- Graphic Design
- Music
- Avid Reader
- Pet sitting
- Art
Timeline
Customer Service Representative Team Lead
Server Jobs
09.2024 - 11.2025
Hostess Manager and Server
Waffle House Restaurant
09.2024 - 01.2025
High School Diploma -
K12