Meyail Rozier
Decatur
Summary
Dynamic and tech-savvy professional with a proven track record of success. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Detail-oriented individual ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Concierge
Marriott International, Inc.
01.2019 - 12.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival by providing warm welcome.
- Facilitated and coordinated transportation services for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted guests with variety of services and local attraction information.
- Responded to guest inquiries to maximize guest satisfaction.
Hotel Concierge
Hilton Hotels Corporation
04.2016 - 01.2019
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Spa Receptionist/Attendant
Aqua Medical Spa
05.2012 - 04.2016
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Listened closely to customer complaints and responded appropriately to issues.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled payments and processed credit card transactions.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Updated customer records and maintained accurate client information.
- Organized, maintained and updated information in computer databases.
Education
Ed.S - Special Education
University of West Georgia
Carrollton, GA05-2024
Master of Arts - Special Education
University of West Georgia
Carrollton, GA07-2014
Master of Science - Counseling: Marriage & Family
Liberty University
Lynchburg, VA01-2014
Bachelor of Science - Psychology & Human Services
Clayton State University
Morrow, GA12-2006
Associate of Science - Early Childhood Education
Georgia State University
Atlanta, GA05-2003
Skills
- Guest services
- Front desk support
- Excellent multitasking
- Exceptional verbal and written communication
- Effective problem solving
- Strong work ethic
- Tech-Savvy
Timeline
Concierge
Marriott International, Inc.
01.2019 - 12.2023
Hotel Concierge
Hilton Hotels Corporation
04.2016 - 01.2019
Spa Receptionist/Attendant
Aqua Medical Spa
05.2012 - 04.2016
Ed.S - Special Education
University of West Georgia
Master of Arts - Special Education
University of West Georgia
Master of Science - Counseling: Marriage & Family
Liberty University
Bachelor of Science - Psychology & Human Services
Clayton State University
Associate of Science - Early Childhood Education
Georgia State University
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