Mia Dockery

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

• Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
• Supervision - Supervised sales team to monitor sales activity and goal achievement.
• Marketing - Implemented marketing strategies which resulted in growth of customer base.
• Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base.

• Provided excellent customer service to everyday customers
• Advised customers on products with a guarantee of satisfaction
• Served customers in an orderly fashion and with utmost respect in regards to their requests
• Carried out the orders of management thoroughly and completely, including management of cash drawer and opening and closing the store
• Scheduled appointments for patients to get spectacle and contact exams and lasik consultations
• Filled prescriptions prescribed by an optometrist
• Fit patients with proper frames and lenses according to their prescriptions, measurements and personal preferences
• Filed medical and vision insurances as a provider, for glasses, contacts and medical and comprehensive services
• Handled all patient documentations and maintained patient files
• Input information and screening information relating to a research company and results pertaining to the project
• Call-backs obtaining feedback from customers on the product they were placed with