Mia Nikolina
Atlanta
Summary
I am a highly adaptable professional with strong analytical, communication, and teamwork skills. With experience in upselling, product knowledge, and creating personalized shopping experiences, I take pride in driving sales while building lasting client relationships. Passionate about beauty, skincare, and fashion, I bring enthusiasm and a positive attitude to every role. Committed to continuous learning and professional growth, I strive to contribute meaningfully to team success and deliver exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Shift Lead
Walgreens
03.2025 - 04.2025
- Open and close the store, including managing systems, cash handling, and ensuring the store is ready for business
- Handle product returns, order voids, customer refunds, and cash drops
- Maintain a clean, neat, and orderly store environment
- Assist with bookkeeping activities like cash reports and counts
- Ensure compliance with company policies and procedures
- Assist customers at the register and handle customer issues
- Assist with product placement and stock rotation
- Help restock shelves and maintain a well-stocked store
- Ensure compliance with state and local laws regarding regulated products (e.g., alcohol, tobacco)
- Assist with scheduling and/or fixing scheduling mistakes
- Provide support to team members and address any issues that arise
- Maintain respectful relationships with coworkers
- Assist at the Pharmacy out window, where allowed, and ensure compliance with state and local laws regarding regulated products
- Responsible for bag checks of team members before leaving the store
- Have working knowledge of store systems and equipment
Customer Service Associate
Walgreens
08.2023 - 08.2024
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer issues and answers questions to ensure a positive customer experience
- Recommends items for sale to customers and recommends trade-up and/or companion items
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed, Money transfers via Western unions and paper money deposits
- Implements Company asset protection procedures to identify and minimize profit loss
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions as directed
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sale of promotional photo products
Sales Leader
Francesca's
05.2021 - 09.2021
- Assists the team by driving business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of francesca's training programs, and continuous coaching on and off the sales floor, Ability to act as a liaison between the Boutique Team Leader, Assistant Boutique Team Leader and the Boutique Team by using effective communication skills
- Assists in leading, developing and coaching team members to their fullest potential and prepare them for the next level of responsibility by utilizing company tools
- Perform, supports and supervises boutique opening and closing procedures including bank deposits and securing the boutique
- Protects the physical assets of the boutique by assisting with weekly audits, routine cycle counts and an annual physical inventory
Monitoring Specialist
Vivint
12.2019 - 02.2021
- Respond to alarm signals, verify false alarms and connect our customers to emergency responders
- Receive and process inbound calls from agencies requesting information regarding emergency dispatches.While Providing world class customer service to our customers in their time of need
Sales Leader
Charming Charlie
10.2016 - 11.2018
- Worked as a Style Specialist delivering branded customer service, demonstrating knowledge and awareness of all promotions, achieving sales goals through selling behaviors and ability to engage in conversations and ask questions to uncover customer needs
- Worked as a temporary sales lead handling sales floor to achieve sales and KPI goals through selling behaviors, handle minor customer issues and escalates when needed, ensure adherence to all retail policies and procedures by staff
- As well as the responsibility of opening and closing the store
Education
College - Web Design
Century College
White Bear Lake, MN12.2019
Virtual Academy -
Minnesota Virtual Academy
01.2016
High School -
East Ridge High School
05.2015
Skills
- Cash handling accuracy
- Merchandising and stock
- Ability to communicate visually through designs
- Communicate and present design concepts
- Ability to adapt to system and process changes quickly
- Product knowledge
- Marketing strategies
- Conflict resolution
- Employee training
- Work delegation
- Sales proficiency
- Performance improvement
- Operations monitoring/Management
- Loss prevention
- Staff development
- Regulatory compliance
- Coaching and mentoring
- Quality control
- Inventory management
- Employee evaluation
- Productivity monitoring
- POS system operation
- Sales and upselling
- Client service
- Data entry
- Call center operations
- Complaint resolution
- Account updating
- MS office
Personal Information
Timeline
Shift Lead
Walgreens
03.2025 - 04.2025
Customer Service Associate
Walgreens
08.2023 - 08.2024
Sales Leader
Francesca's
05.2021 - 09.2021
Monitoring Specialist
Vivint
12.2019 - 02.2021
Sales Leader
Charming Charlie
10.2016 - 11.2018
College - Web Design
Century College
Virtual Academy -
Minnesota Virtual Academy
High School -
East Ridge High School
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