Mia Smith
Calhoun
Summary
Dedicated and results-driven professional with years of experience in providing exceptional customer service and sales support. Skilled in effectively managing customer inquiries, processing orders, and collaborating with sales teams to drive revenue growth. Possess strong communication, problem-solving, and interpersonal skills, with a proven track record of delivering high-quality service and exceeding performance targets. Adaptable team player with a customer-focused approach and a commitment to continuous improvement. Seeking to leverage expertise in customer and sales support to contribute to the success of a dynamic and customer-centric organization.
Overview
6
6
years of professional experience
Work History
Customer and Sales Support Representative
Siena, LLC
02.2022 - Current
- Provided exceptional customer service and sales support via phone, email, and live chat channels.
- Assisted customers with product inquiries, order processing, and issue resolution, maintaining a high level of professionalism and customer satisfaction.
- Managed a high volume of customer inquiries and tasks simultaneously, demonstrating strong multitasking and time management skills.
- Utilized CRM software to track customer interactions, manage sales orders, and generate reports for analysis.
- Provided comprehensive sales support to a team of sales representatives, including order processing, quote generation, and customer follow-up
- Managed customer accounts and relationships, addressing inquiries and resolving issues in a timely and professional manner.
- Managed logistics operations to ensure seamless order fulfillment and delivery.
- Proficient in utilizing logistics software and systems to track shipments, optimize routes, and resolve shipping issues promptly.
ClickList Clerk
Kroger
10.2018 - 02.2022
- Supported continuous improvement efforts through active participation in department meetings and providing constructive feedback on current practices.
- Facilitated seamless customer experiences by coordinating with front-end staff to ensure timely and efficient order pickups.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Enhanced departmental performance through consistent compliance with company policies, procedures, and best practices in all aspects of the ClickList Clerk role.
Clicklist Lead
Kroger
04.2021 - 07.2021
- Implemented time-saving strategies for efficient order assembly without compromising quality or accuracy.
- Led a team of 22 associates, providing guidance, training, and support to ensure efficient and high-quality service delivery.
- Recognized by senior management for outstanding leadership and contributions to team success during performance review.
- Implemented inventory management strategies to minimize out-of-stock items and reduce order errors, resulting in a decrease in fulfillment errors.
Courtesy Clerk
Kroger
09.2017 - 10.2018
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Education
High School Diploma -
Calhoun High School
Calhoun, GAAssociate of Applied Science - Business Management
Georgia Northwestern Technical College
Rome, GASkills
Excellent Communication Skills
Customer Service Orientation
Multitasking and Time Management
CAMS
Microsoft Office
Logistics
Adaptability
Attention to Detail
Timeline
Customer and Sales Support Representative
Siena, LLC
02.2022 - Current
Clicklist Lead
Kroger
04.2021 - 07.2021
ClickList Clerk
Kroger
10.2018 - 02.2022
Courtesy Clerk
Kroger
09.2017 - 10.2018
High School Diploma -
Calhoun High School
Associate of Applied Science - Business Management
Georgia Northwestern Technical College
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