Resolved customer inquiries across e-mail and social platforms by researching and delivering timely brand aligned responses for brands Such as Welches, Hilton, McCormick, Sylvania, Southern Company, Go Health, Murphy's Naturals
Conducted keyword research, ad copy testing, and audience segmentation to refine search targeting strategies and improve efficiency
Planned and executed brand activations for Sylvania, Murphy's Naturals and Fitzco, ensuring events were strategically aligned and culturally relevant
Proficient in Hootsuite by schedule and monitor post and engage with online communities in real time to boost follower interaction and retention
Conducted audience research using Helix and quid to uncover consumer insights, inform strategy and shape social first campaign ideas.
Supported creative strategy through competitive audits trend tracking and social listening to help brands stay relevant and resonate with their target audience as well as developing social content ideas.
Managed and Developed content through various clients within the Ecommerce space. Scheduled and monitored posts across different media platforms.
Managed and optimized Search Engine Marketing (SEM) campaigns using Google Search Ads 360, tracking performance metrics and identifying opportunities to improve click-through rates and ROI
Collaborated with analytics and media teams to develop dashboards and performance reports using data from Google Ads and Search Ads 360
Event Coordinator
Ansley Golf Club
Atlanta
02.2024 - 12.2024
Managed event timelines and schedules for seamless execution.
Facilitated communication between clients and club staff throughout planning.
Assisted in marketing initiatives to promote upcoming events at the venue.
Public Relations Intern
Lafayette 148 New York
New York
06.2022 - 12.2022
Helped plan and execute private, company, and client events.
Prepared social media posts and videos with eye for viral content strategies. Assisted in developing media strategies and campaigns for client needs.
Coordinated media events, photo opportunities and press interviews to drive client engagement.
Customer Service Manager
AT&T
Atlanta
01.2021 - 05.2021
Developed marketing strategies based on corporate objectives and market trends
Managed sales team to consistently achieve growth and hit sales targets
Delivered continuous training to associates to maximize performance and customer relations skills