Micaela Wright
La Grange
Summary
Dedicated professional with expertise in customer service, behavioral health, and crisis intervention. Skilled in communication, active listening, and analytical problem-solving. Passionate about enhancing client experiences through service-oriented behaviors, customized solutions, and compassionate care. Authorized to work in the U.S. for any employer, with a focus on safeguarding children's rights and improving family dynamics. Proven ability to develop and execute support initiatives that positively impact children. Reliable team collaborator known for adaptability and a results-driven approach. Child welfare professional with robust experience in creating and implementing support programs for children and families, emphasizing team collaboration and achieving measurable results. Skilled in case management, crisis intervention, and advocacy, with a flexible approach to meet changing needs and effectively foster positive outcomes in challenging environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child Welfare Specialist 1
Division of Family and Children Services
09.2023 - Current
- Completes intakes based on interviews with clients, family or reporter.
- Maintain contact with other social service agencies, health care providers, etc. involved with clients providing information and obtaining updates on client’s progress.
- Conduct screenings and/or searches for case history, relatives, etc.
- Assists clients in locating and utilizing community resources, such as legal, medical, financial assistance, etc.
- Organizes records, uploads data & documents into records, pulls reports, compiles data, etc.
- Strong knowledge and experience of Division of Family and Children Services programs and process.
- DFCS social services system knowledge (SHINES).
- Highly organized and self-motivated.
- Ability to provide transportation and evidence of a valid driver’s license for required travel throughout the state.
Social Service Technician
Pathways Treatment Center
07.2021 - 09.2023
- Implement individualized treatment and behavior management plans as part of residents' recovery processes.
- Coordinate with supervisors and treatment teams to plan structured activities aligned with program goals.
- Observe and document consumer behaviors and progress in individual and group discussions.
- Maintain accurate and timely documentation in the electronic health record (EHR) system.
- Monitor the Behavioral Health Link (BHL) board for Crisis Stabilization Programs, engaging consumers in positive discussions while awaiting placement or next level of care.
Customer Service Representative
Young Harris Recreation and Fitness Center
12.2019 - 05.2020
- Assisted customers with account activation and loyalty program enrollment.
- Provided timely and accurate information regarding services and facility policies.
- Maintained customer satisfaction by addressing concerns and resolving issues effectively.
- Delivered high-quality customer support in a fast-paced environment.
Retail Sales Associate
Hibbett Sports
06.2018 - 08.2019
- Assisted customers with locating merchandise and provided personalized recommendations.
- Managed product selection, in-store transactions, and customer inquiries with professionalism.
- Handled store inventory, processed new purchase orders, and ensured proper accuracy.
- Provided excellent customer service both in-store and over the phone.
Education
Bachelor of Science -
Young Harris College
05.2020
Master of Science - Child And Adolescent Development
Southern New Hampshire University
Manchester, NH01-2026
Master of Science - Child And Adolescent Development
The National Society of Leadership And Success
Manchester, NH01-2026
Skills
- Behavioral Health & Crisis Intervention (2 years)
- Behavior Management & Applied Behavior Analysis (ABA)
- Developmental Disabilities & Autism Support
- Case Management & Social Work (2 years)
- Customer Service & Inbound/Outbound Calling (5 years)
- Technical Support & Field Service (5 years)
- Microsoft Office (Excel, PowerPoint, Word) (5 years)
- Research, Data Collection & Report Preparation (5 years)
- Creative Problem-Solving & Crisis Management
- Writing & Analysis Skills (10 years)
- Trauma-informed care
- NSLS member (2025-Present)
Certification
CSEC certified- 2025
Timeline
Child Welfare Specialist 1
Division of Family and Children Services
09.2023 - Current
Social Service Technician
Pathways Treatment Center
07.2021 - 09.2023
Customer Service Representative
Young Harris Recreation and Fitness Center
12.2019 - 05.2020
Retail Sales Associate
Hibbett Sports
06.2018 - 08.2019
Bachelor of Science -
Young Harris College
Master of Science - Child And Adolescent Development
Southern New Hampshire University
Master of Science - Child And Adolescent Development
The National Society of Leadership And Success
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